Technical Support
Overview
Explains Technical Support procedures.
Getting Help
Call Newmar Technical Support for assistance, especially if you suspect that this issue may be software related.
Software and firmware updates can often resolve the issues you may face.
Before Calling Technical Support
When calling Technical Support, do these things first:
Verify the Issue
Be sure it's an issue with the system and not operator-error.
Verify Displays
Make sure that the HMS360 or VMS350 displays have not been reset to factory default settings. Check the labels on
the zones. For example, if a display has been reset to the default, the label on the zones would be changed from "Living
Room" to "Zone 1".
Verify Coach Info
Be sure to have the Newmar Coach Serial Number (6 digits) and the last 7 digits of the Vehicle Identification Number
(VIN) so the Support Representative can accurately identify the coach.
Warning
Never reset any of the system components to factory defaults. The modules should be programmed correctly
by the manufacturer. Resetting any of the SilverLeaf components may cause physical damage to various
systems on the coach, which could, in turn, cause physical injury.
When in doubt, contact your Service Representative. They can guide you through the best solution for troubleshooting,
and, if necessary, replacing the modules at a Newmar Certified Service Center.
© 2014 Copyright Newmar Corporation. All rights reserved.
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Summary of Contents for King Aire 2015
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Page 25: ...System Initialization Sequence 2015 Newmar King Aire Diesel Bus 23...
Page 26: ...Telltale Warning Light Information 2015 Newmar King Aire Diesel Bus 24...
Page 46: ...2015 Newmar King Aire Diesel Bus 44...
Page 146: ...SilverLeaf Floor Heat screen 2 2014 Copyright Newmar Corporation All rights reserved p 61...
Page 162: ...SilverLeaf Advanced screen 2014 Copyright Newmar Corporation All rights reserved p 77...
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