February 2019
v
QUANTX-300
Returning an Instrument
If an instrument is to be shipped to Oriel Instruments for repair or service, be sure to:
Obtain a Return Authorization number (RA) from Oriel Instruments Customer Service.
Attach a tag to the instrument identifying the owner and indicating the required service or
repair. Include the instrument serial number from the rear panel of the instrument.
Attach the anti-static and all other protective caps that were shipped with the instrument.
Place the instrument in the original packing container with at least 3 inches (7.5 cm) of
compressible packaging material. Shipping damage is not covered by this warranty. If the
original shipping container is not available, place your instrument in a container with at least 3
inches (7.5 cm) of compressible packaging material on all sides.
Secure the packing box with fiber reinforced strapping tape or metal bands.
Send the instrument, to Oriel Instruments. Clearly write the return authorization number on
the outside of the box and on the shipping paperwork. Oriel Instruments recommends you
insure the shipment.
Repairs are warranted for the remainder of the original warranty or for 90 days, whichever is greater.
Claims for Shipping Damage
When you receive the instrument, inspect it immediately for any damage or shortages on the packing
list. If the instrument is damaged, file a claim with the carrier. The factory will supply you with a
quotation for estimated costs of repair. You must negotiate and settle with the carrier for the amount
of damage.
Comments, Suggestions, and Problems
To ensure that you get the most out of your Oriel product, we ask that you direct any product
operation or service related questions or comments to Oriel Instruments Customer Support. You may
contact us in whatever way is most convenient:
Phone (406) 586-1244
Fax
(406) 586-9405
OrielPV.Sales@newport.com
Mail to:
Oriel Instruments
31950 East Frontage Road
Bozeman, Montana, U.S.A 59715-8642
www.newport.com/oriel