Nexcom KPPC 1521A User Manual Download

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KPPC 1521A/1821A/2121A User Manual

Preface

RMA that NEXCOM has determined not to be covered by the warranty will
be charged the NEXCOM Standard Repair Fee for the repairing. If a RMA is
determined to be not repairable, customer will be notified and product(s)
may be returned to customer at their request; a minimum service fee may
be charged however.

NEXCOM Return Merchandise Authorization (RMA) Procedure

For the RMA (Return Merchandise Authorization) shipment, customer
is responsible for packaging and shipping the product to the designated
NEXCOM service sites, with shipping charges prepaid by the customer. The
original NEXCOM shipping box should be used whenever possible. NEXCOM
shall pay for the return of the product to the customer’s location. In case of
expedited shipping request, an extra service charge shall be assessed and
the customer is responsible for this extra return shipping charge.

1. Customers should enclose the “NEXCOM RMA Service Form” with the

returned products.

2. Customers need to write down all the information related to the problem

on the “ NEXCOM RMA Service Form “ when applying for the RMA
service; information will help to understand the problem, including the
fault description, on-screen messages, and pictures if possible.

3. Customers could send back the faulty product with or without the

accessories and key parts such as the CPU and DIMM. If the key parts are
included, please be noted clearly within the return form. NEXCOM takes
no responsibility for the parts which are not listed in the return form.

4. Customers hold the responsibility to ensure that the packing of defective

products is durable enough to be resistant against further damage due
to the transportation; damage caused by transportation is treated as “
Out of Warranty “ under our Warranty specification.

5. RMA product(s) returned by NEXCOM to any location other than the

customer registered delivery address will incur an extra shipping charge,
the customer is responsible for paying the extra shipping charges, duties,
and taxes of this shipment.

Product Repairing

1. NEXCOM will repair defective products covered under this limited

warranty that are returned to NEXCOM; if products do prove to be
defective, they will be repaired during their warranty period unless other
warranty terms have been specified.

2. NEXCOM owns all parts removed from repaired products.

3. NEXCOM will use parts made by various manufacturers in performing

the repair.

4. The repaired products will be warranted subjected to the original

warranty coverage and period only.

5. For products returned as defective but, proved to be no defect/fault after

the RMA process, NEXCOM reserves the right to claim for a NDF (No
Defect Found) Service Charge.

6. NEXCOM will issue RMA Report which included Repair Detailed

Information to the customer when the defective products were repaired
and returned.

7. In addition to the above, NEXCOM may authorize Independent/Third-

party suppliers to repair the defective products for NEXCOM.