15
Troubleshooting
If you have problems in operating your player, please check the points below before sending it to
service center.
Symptom Check
Item
Cannot power on
y
The battery may be exhausted. Please recharge the
battery.
Files cannot be
downloaded
y
Check the connection between the player and PC.
No sound from the
headphone
y
Please ensure the volume is not 0, and the connection
of headphone is not a problem.
y
Check if the format of the music file is supported by the
player.
The text of LCD display
abnormality
y
Please ensure you select the correct language.
The buttons do not work
y
The keys may be lock. Hold PLAY button to unlock all
buttons.
y
Press the reset hole with metal pin to re-initialize the
system of the player.
