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Q: Why the battery does not charge. What to do?
A: There are 3 main possible reasons for this problem: bad connection, improper temperature
condition, damaged battery or adapter.
As for bad connection, user should:
1. Check all connectors to ensure proper connectivity.
2. Unplug the supplied AC power adapter from the wall and verify that the outlet is functioning.
3. Check all cable connections, plug the adapter back into the tablet, and then plug back into
the wall outlet.
And for improper temperature condition, i.e. the tablet's temperature is below 0 °C or higher
than 35 °C, user should change the location and charge the battery in an ambient temperature
between 0 °C to 35 °C.
And if the battery or adapter has been damaged, contact an authorized reseller to replace the
battery or power adapter.
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A: If the tablet is not in the range of a network it can connect to, the tablet continues to
send out signals to locate a base station and drains the battery. So, just temporarily turn off the
tablet, or move the tablet in range of a network it can connect to, or temporarily turn off the
wireless connection on your tablet.
In addition, if the tablet keeps checking for Windows updates even in Standby mode, the
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Q: Tablet does not turn on, what to do?
A: It may be because the battery is completely discharged. Charge the tablet for at least 4 hours,
and then press and hold the Power button for 3 seconds to turn on the tablet.
Q: Tablet is connected to the power adapter for charging, but still fails to turn on.
Why?
A: If the tablet has been idle for a long period of time, or has just been purchased and
used for the first time, its battery might be completely discharged. In this case it is suggested
that user should charge the battery for over half an hour before turning it on, so as to
guarantee the stability of its system
Q: Tablet does not turn off, what to do?
A: Press and hold the Power button for 10 s to perform a hard shut down.
Note: User will have to wait for about 8 seconds before turning on the tablet again after it shuts
down.
Q: Can blind people use this tablet freely?
A: Yes. This tablet supports a featured function designed for blind people-Narrator mode.
Narrator is a screen reader that reads all elements on screen, like text and buttons.
To enable Narrator mode, touch Start > Settings>Easy access>Narrator, then toggle the
slider to turn on Narrator.
In Narrator mode, every time you touch the screen, you will hear a voice telling you the
text or button you are touching.
Q: The touch screen seems not to respond properly to touches, what is the problem?
A: Perhaps you have enabled the Narrator mode on your tablet. You can touch Start >
Settings>Easy access>Narrator, then toggle the slider to turn off Narrator.
Or press ESC and CapsLock button at the same time to turn off Narrator mode.
