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Q: The system crashes, or the screen turns blue after startup. What can I do?
A: It may be because the system of the tablet has been damaged to some extent for improper
shut-down actions. In shutdown status, press and hold the Power and Vol- button together to
reboot the device and enter the Recovery mode, so as to repair or reset the system.
After entering the Recovery mode, user will have to choose an option from the menu before
going on:
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Exit without doing anything and continue to Windows 10 system.
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- Refresh the system by using a USB device, network connection, or
Windows recovery DVD.
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- Refresh or reset your PC or use advanced tools.
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- do nothing and turn off the tablet.
Q: Fail to access the account for losing the password, what should I do?
A:1. Press and hold the Power button for 10 seconds to perform a hard shut down;
2.In shutdown status, press and hold the Power and Vol- button together to reboot the
device and enter the Recovery mode;
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Q: How to deal with the case that my tablet is not responding or behaving as
expected?
A:1. Reboot the tablet;
2. If it still not works, try resetting the tablet.
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Q: Touchscree
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A: Perhaps the screen is dirty, and sometimes the protective cover prevents the tablet from
recognizing your inputs.
1. Moisten a soft, lint free cloth with either water or a display cleaner, and wipe the surface of
the tablet until it is clean. Do not allow water from the cloth to seep down to the tablet ports
or buttons.
2. Remove any protective covers from the touch screen.
Q: No wireless connection, how to set it up?
A:1. Check if the wireless radio is on. See Wi-Fi setting.
2.Try to get closer to the wireless access point.
3. Reset the wireless router if using a private network; open the browser to view the landing
page if using a public network.
Q: Slow Internet connections. How to make it faster?
A: The signal strength is not strong enough. Move your tablet to a different location for
better signal reception.
Q: Why the touch pad of the keyboard does not function?
A: There are two possible reasons for this problem. One is that the keyboard has not been
connected properly. If so, not only the touch pad, but also the other keys will not function. For
this case, reconnect the keyboard.
The second reason is that the touch pad has been deactivated. Press function keys to
activate it.
Q: When entering my
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And in some area of the keyboard, letters can not be input, only numbers, why?
A: Once the FN+NumLk keys are pressed, the numeric keys will be locked or unlocked.
If they are locked, user can use them to enter numbers; if they are unlocked, user can