125
Troubleshooting
Techni
cal
Not
es
Bright specks appear in pictures
taken with flash
Flash is reflecting off particles in air. Turn
flash off.
Flash does not fire
• Flash is off.
• Some scene modes that cannot turn
on flash are selected.
• Anti-shake mode is applied.
•
T
modes other than [Time-lapse
movie
A
] and [Stop-motion movie]
are selected.
• [Continuous] or [Multi-shot 16] is
selected for [Continuous], or [On] is
selected for [BSS].
Optical zoom cannot be used
Optical zoom cannot be used while
recording movies.
Digital zoom cannot be used
Digital zoom is not available when [Multi-
shot 16] is selected for [Continuous].
[Image mode] not available
[Image mode] cannot be adjusted when
[Multi-shot 16] is selected for [Continu-
ous].
No sound when shutter is
released
• [Off] is selected for [Sound settings] >
[Shutter sound] in setup menu.
• [Continuous] or [Multi-shot 16] is
selected for [Continuous], or [On] is
selected for [BSS] in shooting menu.
•
P
([Sports] scene mode) or
N
([Museum] scene mode) is selected.
• Anti-shake mode or
T
mode is
selected.
AF-assist illuminator does not
light
• [Off] is selected for AF assist option in
setup menu.
• AF-assist illuminator turns off auto-
matically in some modes.
Pictures appear smeared
Lens is dirty. Clean lens.
Colors are unnatural
White balance does not match light
source.
Randomly spaced bright pixels
(“noise”) appear in image
Shutter speed too slow. Noise can be
reduced by:
• Using flash
• Specifying a lower ISO sensitivity set-
ting
• Choosing scene mode with noise reduc-
tion
Problem
Cause/Solution
c