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Troubleshooting
Problem: the scan window controls are grayed out or
a “no adapter” or “no media” error appears when
you attempt to scan an image using Nikon Scan
Check that there is an adapter in the device and that it is fully
inserted in the adapter slot. The scanner will not recognize the
SA-20 or optional IA-20 adapter unless the connector on the
rear of the adapter is fully inserted in the connector at the back
of the adapter slot. If the adapter is in place, check that the film
is properly inserted in the adapter.
Problem: the quality of scanned images is poor
Checklist:
• Is there dust on the film?
Remove dust from the film with a blower and scan the
image again.
• Is the film to be scanned properly inserted in the scanner?
Reinsert the film and try again.
• Did you move the film or scanner while scanning was in
progress?
Do not attempt to insert or remove film while scanning is in
progress. Moving the scanner while the status LED is flashing
could cause malfunction. Install the scanner in an environ-
ment free of vibration and shocks.
• Are you using the software correctly?
Refer to the
User’s Guide
and software reference manuals for
details on how to adjust image quality prior to scanning.
