57
Problem
Possible cause
Computer does not
recognize scanner
(continued)
• Other USB devices are connected and turned on
Disconnect the other USB devices. If the scanner is connected via a
USB hub, adapter, or extension cable, disconnect the scanner and re-
connect it directly to the computer. If this does not solve the problem,
uninstall all software that uses the USB interface and reinstall Nikon
Scan.
• USB interface is not compatible
Confi rm that Nikon Scan supports the USB expansion board or card
(or, in the case of built-in USB ports, the make of computer).
• USB 2.0 expansion board or card is not correctly installed
Check the documentation provided with the USB 2.0 expansion board
or card.
• Scanner device driver is missing or corrupted (Windows only)
Check that the device driver is correctly installed. For more informa-
tion, see the
Nikon Scan Reference Manual
.
• Nikon Scan is not correctly installed
Uninstall and reinstall Nikon Scan. For more information, see the
Nikon Scan Reference Manual
.
5, 22
10, 15,
22
—
66–67
10–19
62–64
Can not insert fi lm
• Film can not be used in SA-21 or MA-21
Make sure that the type of fi lm is appropriate to the adapter used.
28
SA-21 cannot be
removed from
scanner
• Film is still in adapter
Eject the fi lm using the eject button in the scan window.
• Adapter is not fully inserted in scanner
Make sure the adapter is seated in the connectors at the rear of the
adapter slot.
38
25
Film jams in SA-21
• Film can not be used in SA-21
Use fi lm that can be scanned in the SA-21, or purchase an optional
holder or adapter appropriate to the type of fi lm used. For informa-
tion on removing jammed fi lm, see “Film Feed Errors (SA-21).”
58–59
60–61
