Troubleshooting – Macintosh
Following are some common problems you may encounter in the installation and
operation of your scanner. Corrective action for each problem is listed by order of most
likely cause. If a corrective action does not solve the problem, proceed to the next listed
corrective action. If the problem persists after exhausting all of the suggested corrective
actions, contact Nikon Technical Support at (516) 547-4311, or via FAX at (516) 547-
0305 for assistance. Nikon Technical Support can also be contacted through the fol-
lowing electronic information services at the corresponding addresses:
AppleLink
Nikontech
PressLink
Nikon.Tech
America Online
Nikontech
Internet
Nikontech @ AOL.COM
• Problem: After installing the scanner, my Macintosh is displaying the flashing
question mark when I start up.
Action: You most likely have a SCSI address conflict that is preventing your sys-
tem from recognizing the disk used to start the system.
1. Shut the system off, remove the scanner, then restart.
If the system starts normally, check the SCSI ID number of all disk drives and
other attached SCSI devices. Make sure that no device has the same SCSI ID number
as the scanner. If so, power off all SCSI devices and reset their ID numbers accordingly.
Reconnect the scanner, power-up, and proceed.
2. If the Macintosh still is displaying the flashing “?” you may have a termination
problem. Make sure that you have a terminated device at the end of the SCSI chain.
Macintosh IIfx systems require a special black terminator. One is supplied with every
IIfx system. If you are installing a Coolscan, do not use the gray terminator that ships
with Coolscan to terminate a IIfx system. Doing so may result in damage to your
Macintosh’s motherboard.
3. You may wish to eliminate all non-essential items from the SCSI chain and try
restarting again.
4. You may have to rearrange your SCSI devices and cables on the SCSI chain
until you find a combination that works.
Software Reference for Scanners
Page 173
Troubleshooting – Macintosh
Summary of Contents for Scanners
Page 1: ...Software Reference for Scanners ...
Page 14: ...Page XIV Software Reference for Scanners Table of Contents ...
Page 36: ...Page 22 Software Reference for Scanners Software Installation IBM PC or Compatible Chapter 3 ...
Page 126: ...Page 112 Software Reference for Scanners Cropping and Sizing Images Chapter 11 ...
Page 132: ...Page 118 Software Reference for Scanners Film Type and Orientation Chapter 12 ...
Page 146: ...Page 132 Software Reference for Scanners Focusing with Coolscan Chapter 14 ...
Page 170: ...Page 156 Software Reference for Scanners The Gamma Curve Editor Dialog Chapter 16 ...
Page 194: ...Page 180 Software Reference for Scanners Troubleshooting Windows ...