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Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website:
www.ninjakitchen.com
or feel free to contact customer service:
1-877-646-5288
.
Unit doesn’t turn on:
•
Make sure the unit is plugged in and the
START/STOP
button is pressed
.
• Insert and rotate the container clockwise in the base until it clicks into place. Display should turn on.
Unit doesn’t turn off:
•
Remove the container from base by rotating counter-clockwise and lifting out. Display should turn off.
Unplug the power cord from the outlet.
Nutri Ninja
®
Lid/Blade assembly hard to assemble:
•
Set the cup on a level surface. Place the lid or blade assembly on the top of the cup and align the threads
so that the lid/blades sit flat on the cup. Twist clockwise so that the lid/blades evenly align to the cup until
you have a tight seal.
Food is not evenly chopped:
•
For best results when chopping, make sure all ingredients are as dry as possible. Cut pieces down to
even sizes, and reduce the amount of food in the contianer. Use the Auto-iQ
™
CHOP button for best
results.
Doesn’t mix well, food gets stuck:
•
Using the Auto-iQ programs is the easiest way to achieve great results. The pulses and pauses allow the
food to settle toward the blade. If food is routinely getting stuck, adding some liquid will usually help.
• When packing the cups, start with fresh items, then add liquids, powders/dry ingredients, and finally
frozen items or ice.
Unit moves on the counter while blending:
• Make sure the surface as well as the feet of the unit are clean and dry.
Unit is difficult to remove from the counter for storage:
• To release the motor base from the counter or tabletop, place your hands underneath both sides of the
motor base and gently pull the unit up and toward you.
Display shows “--”:
• Unplug unit and wait 30 minutes before running any program.
