Care & Maintenance
Troubleshooting Guide
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or blade
assembly doesn’t rotate.
•
For the cups, make sure that the tabs are seated in the slots and
turned clockwise�
Food is unevenly chopped.
•
Either you are chopping too much food at once, or you are not pulsing
properly� Reduce the amount of food in the cup�
Food is too finely chopped or
too watery.
•
The food has been over processed� Use short pulses for best results�
Press down on the cup in short intervals�
You cannot achieve snow
from ice cubes.
•
For best results use ice straight from the freezer� Try using short pulses
instead of one long one�
•
Make sure the cup is completely dry before adding ice�
Cup is leaking.
•
Make sure that your lid or blade assembly is properly assembled to the
cup� Leaking may occur if it is misaligned when twisted onto the cup�
Turn the lid tightly clockwise�
Unit doesn’t turn on.
•
Make sure the unit is plugged in�
•
Rotate and press down on the cup to turn the unit on�
•
Make sure the blade assembly is properly assembled to the cup and that
it is not misaligned�
Unit doesn’t turn off.
•
Unplug the power cord from the electrical outlet and call customer
service for support�
Doesn’t mix well.
•
Pulse ingredients for best results� Press down on the cup in short
intervals for even blending and chopping� For frozen ingredients, pulse in
short intervals of 2-5 seconds and repeat�
Lid/blade assembly will not
properly align to the cup.
•
Set the cup on a level surface� Place the lid or blade assembly on top of
the cup and align the threads so that the lid/blades sit flat on the cup�
Twist clockwise so that the lid/blades evenly align to the cup until you
have a tight seal�
HOW TO STORE
1
Store the Nutri Ninja Pro Blender upright with the blade
assembly attached to the Nutri Ninja Cup� Do not place
anything on top� Store the rest of the attachments in a
safe place where they will not be damaged and won’t
cause harm� Loosely wrap the power cord around the
cord wrap�
NOTE:
Do not store blended or unblended ingredients
in the Nutri Ninja cup with the blade assembly attached�
RESETTING THE MOTOR THERMOSTAT
The Nutri Ninja Pro Blender features a unique safety
system which prevents damage to the unit’s motor
and drive system should you inadvertently overload
your appliance� If the appliance is being overloaded,
the motor will stop� To reset the appliance, follow the
resetting procedure below:
1
Unplug the appliance from the electrical outlet�
2
Remove and empty the cup and ensure that no food is
jamming the Pro Extractor Blades Assembly�
3
Allow the appliance to cool for approximately 30 minutes�
4
Re-install the cup onto the base and re-plug the
appliance into the electrical outlet�
5
Proceed to use the appliance as before while making sure
not to exceed the recommended maximum capacities�
HOW TO CLEAN
CAUTION: Make sure that the motor base is
unplugged from the power source before inserting
or removing any attachment and before cleaning.
CAUTION: DO NOT immerse the motor base into
water or any other liquid.
1
Separate/remove all parts from each other�
2
Hand Washing
: Wash lids, Nutri Ninja
™
cups and Pro
Extractor Blades
™
Assembly in warm, soapy water�
When washing the Pro Extractor Blades Assembly, use
a dish-washing utensil with a handle to avoid direct
hand contact with blades� Handle Pro Extractor Blades
Assembly with care to avoid contact with sharp edges�
Rinse and air dry thoroughly�
Dishwasher
: Containers, lids, and Pro Extractor
Blades Assembly are all dishwasher safe� The lids
and blade assemblies are top rack dishwasher safe�
Ensure that the blade assemblies are removed from the
containers before placing in the dishwasher�
WARNING: Handle the Pro Extractor Blades
Assembly with care when washing, as the blades
are sharp. Contact with the blades’ edges can
result in laceration.
3
Wipe the motor base clean with a damp cloth�
If the appliance needs servicing, please call customer
service at SG +65 800 120 5111 or MY +60 1800
803 915�
10
11
SG
+65 800 120 5111 |
MY
+60 1800 803 915
ninjakitchen.sg | ninjakitchen.my
