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WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Unit doesn’t turn off �
•
Remove bowl from base by rotating it anti-clockwise and lifting it . Unplug the power
cord from the socket .
Unit doesn’t mix well; ingredients get stuck�
•
Using the Auto-iQ® programs is the easiest way to achieve great results . The pulses
and pauses allow the ingredients to settle toward the blade assembly . If ingredients are
routinely getting stuck, adding some liquid will usually help .
Motor base won’t stick to worktop or tabletop�
•
Make sure surface and suction feet are wiped clean . Suction feet will only stick to
smooth surfaces .
•
Suction feet will not stick to some surfaces such as wood, tile, and non-polished fi nishes .
•
DO NOT
attempt to use unit when the motor base is stuck to a surface that is not secure
(chopping board, platter, plates, etc .) .
Unit is diffi
cult to remove from worktop for storage�
•
Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you .
Food is not evenly chopped�
•
For best results when chopping, cut pieces of ingredients in a uniform size and don’t
overfi ll the bowl .
TROUBLESHOOTING GUIDE
ENGLISH
PRODUCT REGISTRATION
TWO (2) YEAR LIMITED GUARANTEE
When you buy a product in Germany as a consumer, you get the benefi t of legal rights
relating to the quality of the product (your “statutory rights”). You can enforce these
statutory rights against your retailer. However, at Ninja we are so confi dent about the
quality of our products (the “Products”) that we give you an additional manufacturer’s
guarantee of up to two years. This guarantee only applies to the Product if it is bought
in new and unused condition. These terms and conditions relate to our guarantees only –
your statutory rights as a buyer are unaff ected. Please note that the 2 year guarantee is
available in all EU countries.
The conditions below describe the prerequisites and scope of our guarantees which are
issued by SharkNinja Germany GmbH, Kurt–Blaum–Platz 8, 63450 Hanau (Germany)
(“us”, “our” or “we”). They do not aff ect your statutory rights or the obligations of
your retailer and your contract with them. The same applies if you have purchased the
product directly from Ninja.
Ninja® Guarantees
A household kitchen appliance constitutes a sizeable investment. Your new machine
needs to work properly for as long as possible. The guarantee it comes with is an
important consideration - and refl ects how much confi dence the manufacturer has in its
product and manufacturing quality.
Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm
Monday - Friday. It’s free to call, and you’ll be put straight through to a Ninja
representative. You’ll also fi nd online support at www.ninjakitchen.eu.
How do I register my guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll
need the following information about your machine:
• Model no.
• Serial Number (only if available)
• Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.ninjakitchen.eu
IMPORTANT
• The guarantee covers your Product for 2 years starting on the date of purchase.
• Please keep the receipt at all times. Should you need to use your guarantee we will
need the receipt to verify the information supplied to us is correct. The inability to
produce a valid receipt will invalidate your guarantee.
What are the benefi ts of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter containing
tips, advice and competitions. Hear the latest news about new Ninja technology and
launches. If you register your guarantee online, you’ll get instant confi rmation that we’ve
received your details.
For details of our privacy policy please visit www.ninjakitchen.eu
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