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CUSTOMER CARE - NZ: 0800 002 999
Cleaning and Maintenance
CAUTION:
Make sure that the power head is unplugged from power source before inserting or removing any attachment and
before cleaning.
DO NOT
immerse the power head into water or any other liquid. Clean with a damp sponge or cloth and wipe dry.
The Master Prep
®
Professional pitcher, Master Prep
®
Professional bowl, storage lids, Master Prep
®
Professional splash guards
and chopping blades are all dishwasher safe. It is recommended to place the storage lids and the chopping blades on the top
rack. Use extreme caution when handling the chopping blades as they are very sharp.
Clean the Ninja
®
Master Prep
®
Professional and all parts before first use and immediately after each use.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blades Don’t
Rotate.
Check that the bottom of motor head is clean and there is no food blocking
connection when placing on containers.
There is too much food in the container.
The unit has overheated. Unplug and wait approximately 10 minutes before using
again.
Make sure the splash guard is securely on container.
Make sure the power head is securely placed on splash guard.
Check that the plug is securely inserted into the electrical outlet.
Check fuse or breaker. Replace fuse/reset breaker.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not small
enough. Try cutting the food into smaller pieces of even size and processing
smaller amounts per batch.
Food is Chopped Too Fine or is Too
Watery.
The food has been over processed. Use brief pulses or process for shorter time.
Let blades stop completely between pulses.
Food Collects On Splash Guard/Safety
Cover or On the Sides of the Master
Prep
®
Professional Pitcher or Master
Prep
®
Professional Bowl.
You may be processing too much food. Turn the machine off. When the blades
stop rotating, remove the power head and the splash guard. Remove some of the
food being processed.
You Cannot Achieve Snow From
Solid Ice.
Do not use ice that has been sitting out or has started to melt. Be sure to use
short pulses in the beginning to break up large pieces.
Troubleshooting Guide
