www.ninjakitchen.com
8
9
TOLL FREE:
1-800-798-7398
Cleaning and Maintenance
CAUTION:
Make sure that the power
head is unplugged from power source
before inserting or removing any
attachment and before cleaning.
DO NOT
immerse the power head into
water or any other liquid. Clean with a
damp sponge or cloth and wipe dry.
To purchase replacement parts, please visit our website: www.ninjakitchen.com
or contact customer service: 1-800-798-7398.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start
or blades don’t rotate.
Check that the bottom of motor head is clean and
there is no food blocking connection when placing
on containers.
There is too much food in the container.
The unit has overheated. Unplug and wait
approximately 10 minutes before using again.
Make sure the splash guard is securely on container.
Make sure the power head is securely placed on
splash guard.
Check that the plug is securely inserted into the
electrical outlet.
Check fuse or breaker. Replace fuse/reset
breaker.
Food is unevenly
chopped.
Either you are chopping too much food at one
time, or the pieces are not small enough. Try
cutting the food into smaller pieces of even size
and processing smaller amounts per batch.
Food is chopped too
fine or is too watery.
The food has been over processed. Use brief
pulses or process for shorter time. Let blades
stop completely between pulses.
Food collects on
splash guard/safety
cover or on the sides
of the Master Prep
™
pitcher.
You may be processing too much food. Turn the
machine off. When the blades stop rotating,
remove the power head and the splash guard.
Remove some of the food being processed.
You cannot achieve
snow from solid ice.
Do not use ice that has been sitting out or has
started to melt. Be sure to use short pulses in the
beginning to break up large pieces.
Troubleshooting Guide
The Master Prep
™
pitcher, storage
lid, Master Prep
™
splash guard and
chopping blades are all dishwasher
safe. It is recommended to place the
storage lid and the chopping blades
on the top rack. Use extreme caution
when handling the chopping blades as
they are very sharp.
Clean the Ninja
™
Master Prep
™
and all
parts before first use and immediately
after each use.
