9
1-877-646-5288
To purchase replacement parts, please visit our website: www.ninjakitchen.com
or contact customer service: 1-877-646-5288.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or Blade
Assembly doesn’t rotate.
•
Make sure the Nutri Ninja
®
Cup is securely placed onto Power Pod.
•
Check that the plug is securely inserted into the electrical outlet.
•
Check fuse or breaker in your home. Replace fuse/reset breaker.
•
Check that the inside of the Power Pod is clean and there is no food blocking
the connection between Power Pod and Nutri Ninja Cup.
•
There is too much food in the container. Unplug the Power Pod. Remove
some food and try again.
•
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
Food is unevenly chopped.
•
Either too much food is being chopped at one time, or the pieces are not
small enough. Try cutting the food into smaller pieces of even size and
processing smaller amounts per batch.
•
Adjust pulse duration or pulse time.
Food is chopped too finely or
is too watery.
•
The food has been overprocessed. Use brief pulses or process for a shorter
time. Let blades stop completely between pulses.
Food collects on the sides of
the Nutri Ninja
™
Cup.
•
Too much food is being processed at one time. Turn the Power Pod off. When
the blades stop rotating, remove the cup from the Power Pod. Remove some
of the food being processed.
Snow from ice cannot be
achieved.
•
Do not use ice that has been sitting out or has started to melt.
•
Be sure to use short pulses in the beginning to break up large pieces.
Troubleshooting Guide
