47
If error message still appears, any other error message appears, or
troubleshooting does not solve the problem, call 1-800-803-6025.
Display
Reason
Action
Test Strip
Error, or very
high blood
glucose result
(higher than
600 mg/dL)
Retest with new test strip. If
error persists, call
1-800-803-6025. If you have
symptoms such as fatigue,
excess urination, thirst, or
blurry vision follow your
healthcare professional’s
advice for high blood
glucose.
Test Strip
Removed
During Test
Retest with new test
strip. Make sure result
is displayed before
removing test strip.
Communication
Error
Call 1-800-803-6025,
available 24 hours a
day, 7 days a week.
Low or
Dead
Battery
Low: About 50 tests can be
done before battery dies.
Dead: Battery Symbol
appears and beeps before
meter turns off.
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