Nitsuko NVM-NT System Manual Download

Page: 222 / 571

Customizing Mailbox Options

Directory Dialing Mailboxes

194

NT System Guide

Chapter 3: Programming

Director y Dialing Mai lboxes

Description

A Directory Dialing Mailbox is a special kind of Call Routing Mailbox. Like a Call Routing Mail-
box, a Directory Dialing Mailbox uses a Dial Action Table to let a caller press a dialpad key to
route calls. The difference is that the Directory Dialing Mailbox lets a caller name-dial an extension
or mailbox without first pressing the dialpad key for the Name Directory. For example, a caller who
is in a Directory Dialing Mailbox simply dials

SALES

to go to Announcement Mailbox 740 named

“SALES.”

There is no need to press anything before dialing

SALES.

In addition, a Directory Dialing Mailbox lets a caller name-dial extensions or mailboxes only if the
Dial Action Table supports it. Using the example above, a caller can name-dial the

SALES

mailbox

only if the Dial Action Table supports dialing mailbox 740. To support dialing mailbox 740 or any
mailbox that begins with the number 7, you would have to assign the “GOTO” action and

XXX

key 7. The Dial Action Table would look like this:

To support, for example, transfers to extensions that begin with the digit 3, the Dial Action Table
must look like this:

For a sample Directory Dialing set-up, see Chaining Directory Dialing Mailboxes on page 196.

Availability:

All versions of the NT Voice Mail.

Key 7 Action:

GOTO

Key 7 Number:

XXX

Key 3 Action:

TRF

UTRF

Key 3 Number:

XXX

(3-digit ext)

Notes:

• To let callers reach a Directory Dialing Mailbox through the Automated Atten-

dant, see Directory Dialing Mailbox on page 194.

• To customize the mailboxes/extensions that are to be name-dialed, use the

Name field on page 197. Make sure you enter a name for each mailbox/exten-
sion. To specify whether a mailbox or extension can be name-dialed, use the
Mailbox Option called, Directory List. If a name is not programmed or access to
the mailbox/extension has been denied, the Voice Mail says, That name is not
listed in the directory, then returns the caller to the Directory Dialing Message.

• To let callers know what names to dial, use the System Administrator Menu

to record a Directory Dialing Message for the Directory Dialing Mailbox. A
sample message might be: For customer service, dial S-E-R-V-I-C-E, then
press the pound key. To place an order, dial O-R-D-E-R, then press the
pound key. To exit, press only the pound key. You can also use the System
Administrator Menu to Record a Welcome Message and Instruction Menu
for the Directory Dialing Mailbox.

• To let callers reach a Directory Dialing Mailbox through the Automated

Attendant, see Directory Dialing Mailboxes on page 194.

• To program the minimum number of letters a caller must dial in order reach

the extension or mailbox, use Minimum Entry on page 317. If a caller does
not dial the minimum number during or after the Directory Dialing Message,
the Voice Mail says, You have not entered enough letters, then returns the
caller to the Directory Dialing Message.

Nitsuko NVM-NT, System Manual

Search results

Summary of Contents for NVM-NT

Reviews:

Related manuals for NVM-NT

Brands by name

Popular brands