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3

 Troubleshooting

38

Nokia 5i and 10i  Installation Guide

Problem

Not connected with a null-modem cable. 

Solution

Verify that you are using a null-modem cable. 

Problem

Wrong terminal settings.

Solution

Verify terminal settings: 9600 bps, 8 data bits, 1 stop bit, no 

parity.

Problem

Defective gateway or file system.

Solution

Contact the Nokia customer support site listed in 

“Nokia Contact 

Information” 

on page 3.

Do Not Get a Login Prompt—Error Messages Appear

Problem

The gateway is defective, or the file system on the gateway is 

defective.

Solution

Contact the Nokia customer support site listed in 

“Nokia Contact 

Information” 

on page 3.

Do Not See Interfaces that Should be Present

Problem

Local gateway ports do not appear. 

Solution

Your network interface card (NIC) might be defective. Contact 

the appropriate Nokia customer support site as listed in 

“Nokia Contact 

Information” 

on page 3.

Summary of Contents for 10i

Page 1: ...Part No N451658002 Rev A Published July 2005 Nokia 5i and 10i Installation Guide ...

Page 2: ...ia Inc as is and any express or implied warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall Nokia or its affiliates subsidiaries or suppliers be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services l...

Page 3: ...Canada 1 512 437 7089 email info ipnetworking_americas nokia com Europe Middle East and Africa Nokia House Summit Avenue Southwood Farnborough Hampshire GU14 ONG UK Tel UK 44 161 601 8908 Tel France 33 170 708 166 email info ipnetworking_emea nokia com Asia Pacific 438B Alexandra Road 07 00 Alexandra Technopark Singapore 119968 Tel 65 6588 3364 email info ipnetworking_apac nokia com Web Site https...

Page 4: ...4 Nokia 5i and 10i Installation Guide ...

Page 5: ...0i Gateways 17 Preparing the Installation Environment 17 Ventilation 18 Humidity and Temperature 18 Safety Precautions 18 Product Disposal 20 Site Requirements 21 2 Installing a Nokia 5i and 10i Gateway 23 Resetting the Gateway to Factory Default 24 Performing the Initial Hardware Configuration 25 Connecting the Console Port 26 Connecting Power and Turning the Power On 29 Connecting Network Interf...

Page 6: ...Troubleshooting 37 A Technical Specifications 41 Physical Dimensions 41 Space Requirements 42 Random Access Memory 42 Data Storage 42 B Compliance Information 43 Declaration of Conformity 43 Compliance Statements 45 FCC Notice US 46 Index 47 ...

Page 7: ...eways 23 Figure 2 Pin Assignments for Console and AUX Connections 28 Figure 3 Power Cord Receptacle on the Nokia 5i and Nokia 10i 30 Figure 4 System Status LEDs for the Nokia 5i and Nokia 10i 31 Figure 5 Output Connector for the Ethernet Cable 34 Figure 6 Ethernet Crossover Cable Pin Connections 35 ...

Page 8: ...8 Nokia 5i and 10i Installation Guide ...

Page 9: ... Command Line Conventions 13 Table 2 Text Conventions 14 Table 3 Rear Panel connection descriptions of the Nokia 5i and Nokia 10i 24 Table 4 Pin Assignments for DB9 and DB25 Interface Cables 29 Table 5 System Status LEDs for the Nokia 5i and Nokia 10i 31 ...

Page 10: ...10 Nokia 5i and 10i Installation Guide ...

Page 11: ...ing information In This Guide Conventions This Guide Uses Related Documentation In This Guide This guide is organized into the following chapters and appendixes Chapter 1 Overview presents a general overview of the Nokia 5i and 10i gateways Chapter 2 Installing a Nokia 5i and 10i Gateway explains how to install and how to physically connect the 5i and 10i to a network and power Chapter 3 Troublesh...

Page 12: ...lowing sections describe the conventions this guide uses including notices text conventions and command line conventions Notices Warning Warnings advise the user that bodily injury might occur because of a physical hazard Caution Cautions indicate potential equipment damage equipment malfunction loss of performance loss of data or interruption of service Note Notes provide information of special i...

Page 13: ...erminal The command statement and its associated syntax must be entered exactly as shown in lowercase letters italics Indicates a variable in a command that you must supply For example delete interface if_name Supply an interface name in place of the variable For example delete interface nic1 angle brackets Indicates arguments for which you must supply a value retry limit 1 100 Supply a value For ...

Page 14: ...ematical notations are literal symbols that you must enter exactly as shown Table 1 Command Line Conventions continued Convention Description Table 2 Text Conventions Convention Description monospace font Indicates command syntax or represents computer or screen output for example Log error 12453 bold monospace font Indicates text you enter or type for example configure nat Key names Keys that you...

Page 15: ... is a reference for the command line interface CLI for Nokia IP VPN gateways Release Notes in an ASCII text file on the installation CD The words enter and type Enter indicates you type something and then press the Return or Enter key Do not press the Return or Enter key when an instruction says type Italics Emphasizes a point or denotes new terms at the place where they are defined in the text In...

Page 16: ...16 Nokia 5i and 10i Installation Guide ...

Page 17: ...s The Nokia 5i and Nokia 10i gateways enable advanced home and office networking Business users can securely connect to the corporate network Both the Nokia 5i and Nokia 10i are designed for placement on a desk table or other flat surface Preparing the Installation Environment Before you install the gateway make sure that the installation environment is clean dry and dust free Take the following p...

Page 18: ...during operation Warning Do not block any ventilation slots on the gateway Internal components might overheat and be damaged Humidity and Temperature During operation ambient relative humidity should never exceed ninety percent and ambient air temperature must remain between 32 F and 113 F 0 C and 45 C Safety Precautions Follow these safety instructions whenever you are working with the gateway Ca...

Page 19: ... protection against short circuits overcurrent Always use overcurrent protection on all conductors of electrical current to which the gateway is connected Electrical Grounding The gateway must always be connected using a grounding type plug Warning Make sure that the facility where the gateway is installed has proper electrical grounding and is connected to that ground at all times during operatio...

Page 20: ...er surges and line noise When the gateway is configured as a cluster rather than as a standalone gateway each gateway should have its own power source installed on a circuit separate from all other gateways in the cluster This ensures that a power failure on one circuit can affect only one device within the cluster All gateways incorporate an autosensing power supply device that uses either low ra...

Page 21: ...n explosion can occur if the battery is incorrectly placed Replace only with the same or equivalent type battery recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Warning To reduce the risk of fire electric shock and injury when you use telephone equipment follow basic safety precautions Do not use the product near water Caution For gateways int...

Page 22: ...1 Overview 22 Nokia 5i and 10i Installation Guide ...

Page 23: ...lacement on a desk table or other flat surface They are not designed for rack mount or wall mount installations Rear Panel All physical connections to the Nokia 5i and Nokia 10i such as network and power are made through the rear panel Figure 1 Rear View of the Nokia 5i and Nokia 10i Gateways Console 3 2 1 Auxiliary Power 00409 1 ...

Page 24: ...at can be connected to the serial COM port of the computer or network device You can then use the command line interface CLI through a serial program such as HyperTerminal to communicate with the device 3 Ethernet port RJ 45 used for connecting computers or other network devices 2 Ethernet port RJ 45 used for connecting computers or other network devices 1 Ethernet port RJ 45 used for connecting c...

Page 25: ...he console port The kernel boots and starts the configuration wizard For the front panel descriptions see System Status LEDs on page 31 Performing the Initial Hardware Configuration The first time you turn on power to a Nokia 5i or Nokia 10i gateway the initial hardware configuration process begins This section describes how to perform the initial configuration manually by using a console connecti...

Page 26: ...Caution Nokia recommends that you use the console cable that was delivered with your gateway for your console connection Otherwise ensure that the pin assignments for your cable match those provided in this section Note Although pin assignments are the same for console and serial connections they are used differently by the gateway Therefore do not use these two connectors interchangeably Use an A...

Page 27: ...connection see Figure 2 on page 28 3 Connect the other end of the cable to a system running a terminal emulation program 4 Make sure that you have a terminal emulator configured with the settings described in Connecting the Console Port on page 26 5 Turn on power to the gateway Continue to Connecting Power and Turning the Power On on page 29 Console Pin Assignments Use the built in console port to...

Page 28: ... how to match pins at the console or serial connector with output pins on DB9 or DB25 cables you are using with terminal devices or other appropriate equipment 00460 6 9 5 1 Pin Assignment Input or output 1 DCD AUX port only not used by the console port Input 2 RXD Input 3 TXD Output 4 DTR Output 5 GND 6 DSR Input 7 RTS Output 8 CTS Input 9 not used ...

Page 29: ...put voltage 120 VAC 100 to 130 or 240 VAC 200 to 264 and configures itself appropriately Note The Nokia 5i and Nokia 10i automatically powers on when the power cable is connected Table 4 Pin Assignments for DB9 and DB25 Interface Cables Console or serial pin and assignment DB9 cable output pin and assignment DB25 cable output pin and assignment Shield FG Shield FG 1 FG 2 RXD 3 TXD 2 TXD 3 TXD 2 RX...

Page 30: ...er 1 Connect the power cord securely into the power cord receptacle on the back of the gateway 2 Plug the other end of the cord into a three wire grounded power strip or wall outlet If the gateway does not power up contact your Nokia service provider as listed in Nokia Contact Information on page 3 for technical support Console 3 2 1 Auxiliary Power 00409 1 ...

Page 31: ... Nokia 10i Table 5 describes the LEDs on the Nokia 5i and Nokia 10i front panel Table 5 System Status LEDs for the Nokia 5i and Nokia 10i LED Description PWR Off Device not powered on Steady green Device is on STAT Off Device off Steady green Device passed hardware test and finished booting Steady red Hardware or software error No recognizable boot device with a valid kernel found or kernel panic ...

Page 32: ...e remaining LAN and WAN interface cables at this point although you are not required to do so After the power is turned on the Ethernet link LEDs on the gateway and on remote equipment illuminate to indicate the connection As data is transmitted the activity LEDs on the gateway illuminate This section describes how to connect the Ethernet network cables to your gateway 1 Off No link Steady green I...

Page 33: ...b or switch Use a crossover RJ 45 cable to connect directly to a host After you connect the network interfaces you can perform the initial gateway configuration For information about how to configure the gateway see Performing the Initial Gateway Configuration in the Nokia IP VPN Installation Guide Ethernet Cable Pin Assignments Figure 5 shows the pin assignments for an RJ 45 cable The RJ 45 cable...

Page 34: ... Guide Figure 5 Output Connector for the Ethernet Cable Figure 6 on page 35 shows the pin assignments for the RJ 45 crossover cable 00270a 1 Pin 10 100 Mbps assignment Gigabit Ethernet assignment 1 TX BI_DA 2 TX BI_DA 3 RX BI_DB 4 BI_DC 5 BI_DC 6 RX BI_DB 7 BI_DD 8 BI_DD 8 ...

Page 35: ...okia 5i and 10i Installation Guide 35 Figure 6 Ethernet Crossover Cable Pin Connections You can order appropriate adapter cables separately To order additional cables contact your cable vendor 00017 1 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 ...

Page 36: ...2 Installing a Nokia 5i and 10i Gateway 36 Nokia 5i and 10i Installation Guide ...

Page 37: ... take appropriate action such as inserting a new fuse or resetting the circuit breaker Unable to Log In to the Console Port No Error Message Two computers using terminal emulation programs or terminals should be able to communicate back to back in the same way that the terminal communicates with the gateway If this is not possible with your computer or terminal the problem is with the terminal or ...

Page 38: ...stomer support site listed in Nokia Contact Information on page 3 Do Not Get a Login Prompt Error Messages Appear Problem The gateway is defective or the file system on the gateway is defective Solution Contact the Nokia customer support site listed in Nokia Contact Information on page 3 Do Not See Interfaces that Should be Present Problem Local gateway ports do not appear Solution Your network in...

Page 39: ...d a hub Problem Steady activity LED Solution You might have set the wrong speed Verify that the speeds match on each end of the Ethernet connection 10 Mbps 100 Mbps or 1000 Mbps Problem Port not enabled Solution Verify from the Interface page in Nokia VPN Manager that the interface port is configured as active Problem High collision rate on the hub Solution Disconnect connections one at a time unt...

Page 40: ...3 Troubleshooting 40 Nokia 5i and 10i Installation Guide ...

Page 41: ...ications Physical Dimensions Model Nokia 5i Dimensions Height 1 2 in 3 04 cm Width 8 0 in 20 32 cm Depth 4 8 in 12 19 cm Weight 1 8 lbs 0 81 kg Model Nokia 10i Dimensions Height 1 2 in 3 04 cm Width 8 0 in 20 32 cm Depth 4 8 in 12 19 cm Weight 1 8 lbs 0 81 kg ...

Page 42: ... are not rack mounted Both the Nokia 5i and Nokia 10i are designed for placement on a desk table or other flat surface Random Access Memory The random access memory for the gateways is 64 MB for the Nokia 5i 64 MB for the Nokia 10i Data Storage Model Built in flash memory capacity Nokia 5i 16 MB Nokia 10i 16 MB ...

Page 43: ...n Declaration of Conformity Compliance Statements FCC Notice US Declaration of Conformity According to ISO IEC Guide 22 and EN 45014 declares that the product Manufacturer s Name Nokia Inc Manufacturer s Address 313 Fairchild Drive Mountain View CA 94043 2215 USA Product Name 10i 5i Model Number EM3100 Product Options All ...

Page 44: ...ith Amendment 93 68 EEC Serial Number 1 to 100 000 Date First Applied 2002 Safety UL60950 3rd Edition 2000 CAN CSA C22 2 No 60950 00 3rd Edition 2000 IEC60950 1 2001 EN60950 1 2001 A11 EMC EN55024 1998 EN55022A 1998 EN61000 3 2 EN61000 3 3 Christopher Saleem Compliance Reliability Engineering Manager Security Mobile Connectivity Enterprise Solutions Mountain View California Elie Habib Senior Vice ...

Page 45: ...ards Harmonics and Voltage Fluctuation Safety Standards FCC Part 15 Subpart B Class B US Canada EN55022 CISPR 22 Class B European Community CE EN55024 European Community CE EN61000 4 2 EN61000 4 3 EN61000 4 4 EN61000 4 5 EN61000 4 6 EN61000 4 11 EN61000 3 2 European Community CE EN61000 3 3 European Community CE UL60950 EN60950 US European Community CE CAN CSA C22 2 No 60950 Canada ...

Page 46: ...ications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the computer and receiver Connect the compute...

Page 47: ...ts for modem 28 power 29 RJ 45 33 34 console cable connection 27 terminal settings 26 D data communications equipment device 27 data storage 42 dimensions physical 41 E Ethernet cable pin assignments 34 crossover cable pin connections 35 ports connecting to 32 G gateway electrical grounding 19 humidity 18 temperature 18 ventilation 18 I installation electrical grounding 19 environment 17 temperatu...

Page 48: ...ssignments modem connections 28 pin connections Ethernet crossover cable 35 port descriptions 24 power connections 29 power source safety 20 R random access memory 42 RJ 45 connector 33 34 S safety power source 20 specifications space requirements 42 T technical specifications See specifications terminal settings 26 troubleshooting 37 ...

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