Nokia Intellisync 9.2, Installation Manual

Page 1: ...Published September 2008 Nokia Intellisync Wireless Email Linux Installation Guide Version 9 2 ...

Page 2: ...r Software Restricted Rights clause at FAR 52 227 19 IMPORTANT NOTE TO USERS THIS SOFTWARE HARDWARE AND DOCUMENTATION IS PROVIDED BY NOKIA INC AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL NOKIA OR ITS AFFILIATES SUBSIDIARIES OR SUPPLIERS BE LIABLE FOR ANY DIRECT I...

Page 3: ...997 9199 Outside USA and Canada 1 512 437 7089 email info ipnetworking_americas nokia com Europe Middle East and Africa Nokia House Summit Avenue Southwood Farnborough Hampshire GU14 ONG UK Tel UK 44 161 601 8908 Tel France 33 170 708 166 email info ipnetworking_emea nokia com Asia Pacific 438B Alexandra Road 07 00 Alexandra Technopark Singapore 119968 Tel 65 6588 3364 email info ipnetworking_apac...

Page 4: ...4 Nokia Intellisync Wireless Email Linux Installation Guide ...

Page 5: ...dicated Computers 13 Product Evaluation and Small Installations 13 Minimum Requirements 14 Minimum Client Requirements 14 Minimum Server Requirements 15 2 Installing on a Linux Server 17 Before You Install 17 Installing Nokia Intellisync Wireless Email 18 Choosing an Installation Method 18 Running a Graphical Installation 18 Running a Silent Installation 20 Running the Installation in Console Mode...

Page 6: ...3 Upgrading Using Silent Mode 34 Upgrading Using the Console Mode 34 5 Post Installation Testing 37 End User Web Site 37 Administrator Web Site 37 Troubleshooting Logon Issues 37 A Configuring a GroupWise Mobile Server 39 Verifying the GroupWise Post Office Agent 39 Configuring the GroupWise Mobile Server 39 Verifying Successful Authentication 40 B Backing Up Data on a Linux Server 41 Backing Up t...

Page 7: ...se Mobile Server Appendix B Backing Up Data on a Linux Server Additional information provided in this section is as follows Conventions This Guide Uses Related Documentation Conventions This Guide Uses The following sections describe the conventions this guide uses including notices text conventions and command line conventions Notices Warning Warnings advise the user that bodily injury might occu...

Page 8: ...letters Italics Indicates a variable in a command that you must supply For example delete interface if_name Supply an interface name in place of the variable For example delete interface nic1 angle brackets Indicates arguments for which you must supply a value retry limit 1 100 Supply a value For example retry limit 60 Square brackets Indicates optional arguments delete slot slot_num For example d...

Page 9: ...vention Description Table 2 Text Conventions Convention Description monospace font Indicates command syntax or represents computer or screen output for example Log error 12453 bold monospace font Indicates text you enter or type for example configure nat Key names Keys that you press simultaneously are linked by a plus sign Press Ctrl Alt Del Menu commands Menu commands are separated by a greater ...

Page 10: ...ervers and clients Nokia Intellisync Mobile Suite Release Notes ReleaseNotesEN pdf includes important information you should know before you install and use Nokia Intellisync Mobile Suite This document includes important late breaking information that may not be included in other documentation This document applies to the entire suite and is shared with other Nokia Intellisync Mobile Suite product...

Page 11: ... are not installed as part of the client installation You decide whether to provide the documentation to your users Client Web Site Online Help The Web PIM interface provides online help on every page for end users Table 3 Client Guides Name File Name Nokia Intellisync Mobile Suite Client Guide Palm OS Platform PalmUsersGuideEN pdf Nokia Intellisync Mobile Suite Client Guide Windows Mobile Platfor...

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Page 13: ...f your installation and the number of users some components may be installed on the same computer Other components perform best when each component is installed on a dedicated computer or computers Do not install Nokia Intellisync Wireless Email on the Novell GroupWise server Product Evaluation and Small Installations For a product evaluation you may install the Nokia Intellisync server and the da...

Page 14: ...wing table lists the minimum client requirements Table 4 Wireless Email Client Minimum Requirements PC Client Pocket PC Client SmartPhone Palm OS Client Symbian HARDWARE Processor Type 3GHz Dual Core Processor Supported processor type ARM XScale Hard Disk Space 10GB MB Memory 64 MB RAM 32 MB RAM 32 MB RAM 8 MB RAM 32 MB RAM SOFTWARE Operating System Windows XP Windows Vista Windows Mobile 5 0 or l...

Page 15: ...eted policy and with the server not included as one of the targeted daemons SELinux is not supported using Strict policy Browser Firefox 2 0 or Internet Explorer 7 or later Supported Database Sybase SQL Anywhere 10 OTHER REQUIREMENTS Permissions Root Open port 443 Open port 443 for license server secure Web access HTTPS synchronization requests Windows Mobile provisioning and for access to externa...

Page 16: ... System Requirements 16 Nokia Intellisync Wireless Email Linux Installation Guide Note Make sure the temp directory on the server has a minimum 1 GB free space to successfully extract installation files ...

Page 17: ...guring a Cluster Environment on page 25 Complete the following tasks before installing the software Read the Release Notes document on the Nokia Support Web site http support nokia com for important information about this release Nokia recommends backing up existing Nokia Intellisync data before installing this release For backup instructions see Backing Up Data on a Linux Server on page 41 Use th...

Page 18: ...nstall from the server that is installing the program or you can use a remote server with X Window tunneling To run the graphical installation see Running a Graphical Installation on page 18 Silent installation provides a properties file that you can edit to configure information unique to your installation such as your license key company name and default administrator password The silent install...

Page 19: ...one of the options and then click Next If you select Other you can choose any valid path on the system except the opt ims installation folder The folder you select will contain the links to uninstall the software The Advanced Options dialog box appears 7 Complete one of the following To continue without configuring a server cluster or external database click Next The Admin Information dialog box a...

Page 20: ... To look up your country code type the following URL http www iso org iso english_country_names_and_code_elements com 16 Type your external server name to which clients have access from outside the firewall and then click Next Use a fully qualified domain name format servername domain suffix The Pre Installation Summary dialog box appears 17 Click Install to begin installing the software When the ...

Page 21: ...ization Standardization 3166 country code format To look up your country code type the following URL http www iso org iso english_country_names_and_code_elements com SERVERURL Type your external server name to which clients can access from outside the firewall Use the format server domain suffix Note Do not add http or https to the server name ADMIN_USER Type a user name for logging in WebAdmin Co...

Page 22: ...rectory to the installation folder on the server and run the following command ims bin i console The Introduction message appears IMS_EXTERNAL_DB Type 0 Embedded db installation on another machine Cluster installation Type 1 External Oracle db installation Note Only applicable when clustering is enabled and Wireless Email is disabled Based on license key DB_ASA_EXT Type 0 Another db installation T...

Page 23: ...e links to uninstall the software The Advanced Options dialog box appears 8 Complete one of the following If this is the first server to be set in a clustered environment or to continue without configuring a server cluster or external database press Enter and then proceed to step 12 step 12 To install this application in a clustered server environment or to configure an external database type Yes ...

Page 24: ...ver name to which clients may have access from outside the firewall and then press Enter Use a fully qualified domain name format servername domain suffix The Pre Installation Summary message appears 18 Press Enter to begin installing the software When the installer finishes processing the files the Install Next Steps message appears 19 Review the information and note the server address This is th...

Page 25: ...llisync servers Secure Gateway server SQL Anywhere database server Shared file system server 3 Confirm all servers in the cluster have the same date and time If necessary use Network Time Protocol service to synchronize the date and time on the servers 4 Stop all Nokia Intellisync services on each server in the cluster For more information see Starting and Stopping Services on page 27 5 Mount the ...

Page 26: ...Secure Gateway servers and then click Save From the Server Name list check the box next to localhost click Delete and then click Done 9 Manually stop the Nokia Intellisync services 10 Start all services on the Secure Gateway server and the Nokia Intellisync servers in the cluster Required Linux Server Configuration If your deployment is for more than 500 users complete the following procedure to c...

Page 27: ... of Nokia Intellisync services To check the status of Nokia Intellisync services use the status argument for any script as shown in the following example etc init d mobilesuite status etc init d securegateway status etc init d asadb status Uninstalling Intellisync Mobile Suite You can permanently uninstall Intellisync Mobile Suite To upgrade your server do not uninstall a previous release For more...

Page 28: ...s Email Linux Installation Guide 4 Go to the following directory and remove any reference to services mobilesuite securegateway and asadb etc init d 5 Go to the following file and remove any reference to services mobilesuite securegateway and asadb etc crontab ...

Page 29: ...cluster For more information see Starting and Stopping Services on page 27 Setting Up Database Mirroring Database mirroring is a configuration of two or three separate operational database servers that work together to maintain copies of the database and transaction log files The Nokia Intellisync server and the mirror server each maintain a copy of the database files and transaction log files The...

Page 30: ...Arbiter server 3 Install Nokia Intellisync Wireless Email on the server 4 Stop all services on the Nokia Intellisync server 5 To ensure the exact state of the database on server 1 and server 2 copy opt ims db data SyncDB from the Nokia Intellisync server to server 1 and server 2 in the folder opt ims db data 6 After copying the files check server 1 and server 2 to ensure that each folder contains ...

Page 31: ...pt ims log server1state txt su admin opt ims db data SyncDB db sn ha_server xp partner ENG server2 LINKS tcpip port 2637 TIMEOUT 1 auth dba ar biter ENG arbiter LINKS tcpip PORT 2639 TIMEOUT 1 mode sync 9 Start the mirror server on server 2 using the following bash script bin bash source opt ims conf ims_profile source opt ims db linux bin sa_config sh dbsrv10 n server2 x tcpip PORT 2637 xf opt im...

Page 32: ...ers You are exporting the opt ims sfs directory You are not configuring security restrictions on servers that connect to the database server NFS sharing is complex and has many options therefore Nokia recommends that you adjust the appropriate NFS export options to suit your operation For more information refer to your NFS server documentation To set up an exported NFS directory 1 Confirm that you...

Page 33: ...terface Complete the following steps to graphically upgrade your server Close all applications before upgrading your server To use a graphical upgrade 1 Change the directory to the installation folder on the server and run the following command ims bin The Introduction dialog box appears 2 Click Next The Enter the Database Password to Continue the Upgrade dialog box appears 3 Enter your database p...

Page 34: ...on folder on the server and run the following command ims bin f silent upgrade properties The installation process starts 5 Open a Web browser and type http serveraddress admin to access WebAdmin Console Upgrading Using the Console Mode Complete the following steps to run the installation in console mode Close all applications before upgrading your server To install using the console mode 1 Change...

Page 35: ...kia Intellisync Wireless Email Linux Installation Guide 35 6 Press Enter When the installation completes the Install Complete message appears 7 Press Enter 8 Open a Web browser and type http serveraddress admin to access WebAdmin Console ...

Page 36: ...4 Upgrading the Nokia Intellisync Server 36 Nokia Intellisync Wireless Email Linux Installation Guide ...

Page 37: ...ite On the server open a Web browser and type http serveraddress admin This step validates that the server is operational and the Web site is available If you receive an HTTP error try the following solutions Check the default Web site port and confirm the port is set to 80 Restart the server After you complete these initial tests the system is ready for user access Troubleshooting Logon Issues If...

Page 38: ...5 Post Installation Testing 38 Nokia Intellisync Wireless Email Linux Installation Guide ...

Page 39: ...Sync Server and Network Push Server Using the WebAdmin Console go to System Settings Server Names and verify the external server names are set correctly to your external IP address DNS names You can create authentication sources using the WebAdmin Console Go to System Settings Authentication Sources New GroupWise Note If you are using a GroupWise authentication source and your GroupWise server req...

Page 40: ...b Email And PIM Functionality On The Web option Verifying Successful Authentication For GroupWise users the system queries the GroupWise server and gathers user information Depending on the access type the system may automatically discover the mailbox server and mailbox name If not manually specify a valid GroupWise user name To manage Novell GroupWise Access settings log on to WebAdmin Console an...

Page 41: ...te data on a regular basis In addition it is important that you follow the backup procedure in the order outlined in this section to ensure that various parts of your system remain synchronized Always back up your file system and databases at the same time The file system keeps track of data going in and out of the database If you need to restore the Nokia Intellisync Mobile Suite server data be s...

Page 42: ...and start the following services etc init d asadb start etc init d securegateway start etc init d mobilesuite start If you are operating in a clustered server environment start the mobilesuite and securegateway services on each server in the cluster The backup is complete Restoring Nokia Intellisync Server Data from a Backup Nokia recommends that you follow the restore procedure in the order outli...

Page 43: ...erver running the database service use the following commands to copy the data folders from the backup location to the Nokia Intellisync server cp pr backup data opt ims db cp pr backup in opt ims cp pr backup out opt ims cp pr backup content opt ims cp pr backup PIM SharedFileSystem opt ims PIM cp pr backup clientinstalls opt ims cp pr backup commsvr filestore opt ims commsvr Note The destination...

Page 44: ...B Backing Up Data on a Linux Server 44 Nokia Intellisync Wireless Email Linux Installation Guide ...

Page 45: ...d computers 13 servers 13 share file system 32 deployment size 24 documentation access to client guides 11 access to server guides 10 24 conventions in this guide 7 related documents 10 E embedded database installation 22 end user Web site description 37 environment analysis 18 evaluation software 13 exported network file system directory 32 external host port 15 external Oracle db installation 22...

Page 46: ...AM requirement 15 related documentation 10 release notes 17 requirements client 14 hardware 14 important notes 14 permissions 15 server 15 software 14 temp directory 16 restoring a backup 42 Linux server 41 S Secure Gateway Server installing 24 username and password 21 secure sockets layer 39 secure Web access HTTPS port 15 server configuration 13 dedicated 13 general guidelines for configuration ...

Page 47: ...inks directory for 21 uninstalling Intellisync Mobile Suite 27 upgrading console 34 Nokia Intellisync Server 33 using a graphical interface 33 using console mode 34 using silent mode 34 user information accessing 40 W Web access port 15 Web site administrator 37 user 37 WebAdmin Console 39 Windows Mobile provisioning port 15 ...

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