Chapter 8: Troubleshooting
134
IP700 Series Installation Guide
Unable to Log in to the Console Port—No Error Message
Two laptops (using terminal emulation programs) or terminals should be
able to communicate back to back in the same way that the terminal
communicates with the IP700 Series appliance. If this is not possible
using your laptop or terminal, the problem is with the terminal or cable
and not the appliance.
Cause
You do not have a console connection to the IP700 Series appliance.
Solution
For details about how to create a console connection, see
“Connecting to
the Console” on page 30
.
Cause
Not connected with a null-modem cable.
Solution
Verify that you are using a null-modem cable. For pinout information, see
“Connecting to the Console” on page 30
.
Cause
Wrong terminal settings.
Solution
Verify terminal settings: 8 data, 1 stop, no parity, 9600 bps.
Cause
Terminal set for flow control.
Solution
The IP700 Series platform does not use flow control. The terminal should
be set for
no
flow control.
Cause
Defective IP700 Series appliance or file system.
Solution
Contact the Nokia customer support site listed in the Nokia Contact
Information section at the front of this guide.
Cause
Database is corrupt.
Solution
Return to default settings according to the following instructions, or
contact the Nokia customer support site listed in the Nokia Contact
Information section at the front of this guide.
All manuals and user guides at all-guides.com