Nokia WiFi, User Manual

Page 1: ...Nokia WiFi user guide ...

Page 2: ...a Beacon 32 Client devices on your network 38 View client device details 39 Change a client device s name 40 Nokia WiFi devices on your network 41 View Nokia WiFi device details 41 Enable a guest network 42 Enable a password protected guest network 42 Enable an open guest network 43 Share a guest network 44 Settings 45 Network Change WiFi 45 Network WAN 46 Parental controls Device access 47 Firmwa...

Page 3: ...the Internet 51 Use Ethernet to increase reliability of Nokia WiFi connections 52 Factory reset a Nokia WiFi device 52 Technical specifications 53 Beacon 3 specs 53 Manufacturer information 53 Warranties and repair of Nokia WiFi devices 54 ...

Page 4: ...nd fast seamless roaming without buffering Nokia WiFi can help you unlock the full potential of your digital home because it understands the people devices and applications it serves What this guide provides An introduction to the physical features of your Gateway optional and Beacons Instructions for downloading the Nokia WiFi app setting up your network and expanding network coverage by adding B...

Page 5: ...e ready access to the applications and services you need most The Gateway 3 must be installed by a representative from your fiber internet provider The device and a close up of its back panel ports are shown below NOTE You do not need a Gateway 3 to install Nokia WiFi The majority of Nokia WiFi networks will be built using only Beacon devices which are discussed on the next page ...

Page 6: ...rage throughout your residence ensuring you have ready access to the applications and services you need most The Beacons can be purchased through select online retailers and are installed by customers that s you using the Nokia WiFi app The devices and a close up of their back panel ports are shown below Beacon Beacon 3 ...

Page 7: ...d Wait devices are pairing OR Wait backhaul link is being set up White Fast pulse for 3secs then non WPS state WPS successful OR Backhaul link established Refer to the mobile app for next steps Red Fast pulse Reset to factory reboot has been triggered Wait device will proceed to boot up phase White Solid Booting up Wait device in boot up phase Yellow Slow pulse In configuration mode Prepare to add...

Page 8: ...Fi device Refer to mobile app or care portal for next steps White Slow pulse WPS mode enabled Beacon 3 only Wait devices are pairing OR Wait backhaul link is being set up White Fast pulse for 3secs Backhaul link established Refer to the mobile app for next steps Red Fast pulse Reset to factory reboot has been triggered Wait device will proceed to boot up phase White Solid Booting up Wait device in...

Page 9: ...Download the Nokia WiFi app PREREQUISITE Smartphone that s running Android 7 iOS 11 or greater From either the Play Store Android or the App Store iOS install the Nokia WiFi app ...

Page 10: ...Beacon 3 plus its power and Ethernet cables 1 smartphone running the Nokia WiFi app that also is connected to your existing wireless network Welcome Launch the Nokia WiFi app Tap New Setup Before we begin You must agree to the Nokia WiFi Terms of Service Tap Terms of Service to read the terms When you are finished tap From the Before we begin screen tap Get Started ...

Page 11: ...amera tap Scan Code You are prompted to allow Nokia WiFi access to take pictures record video tap Allow This opens the camera app and a frame and you see the message Position QR code in this frame Point your smartphone at the code and hold it steady You see a scanning line move vertically across the code When the code is successfully scanned you see the message QR code scan successful Tap Continue...

Page 12: ...you want to learn more about modems and routers from the Next we ll setup your home for WiFi screen tap More about modems and routers When you are finished tap Tap Next Unplug power You are instructed to unplug the power from your existing modem or router You also should disconnect any client devices that are plugged into the modem or router Tap Next ...

Page 13: ...on Plug the other end of the cable into a LAN port on your modem Tap Next Connect Power Connect your Beacon to power by plugging it into a wall outlet Ensure your modem or router is also connected to power If you have wired client devices you may connect them to the Beacon s LAN ports Tap Next ...

Page 14: ...Power on the Beacon On the Beacon s back panel press the Power button Tap Next Found your Beacon 3 Once your Beacon is found you are prompted to establish an internet connection Tap Next ...

Page 15: ...on The Nokia WiFi app begins confirming the presence of an internet connection Internet found Once your internet connection is confirmed you see the message Internet found Now you configure the Beacon for your home environment Tap Next ...

Page 16: ... 15 characters and the first and last characters cannot be spaces Tap Next Set WiFi name Now you provide a custom name for your Nokia WiFi network The default value is displayed for example NOKIA DC10 Tap the Wi Fi Name text field this enables the keyboard Using 1 32 alphanumeric or special characters the first and last characters cannot be spaces enter your network s name for example PantherNet T...

Page 17: ...ple Wakand 4ever Tap Create Software Updates potentially Depending on the state of your Beacons and whether new software is available you may be prompted to allow Nokia WiFi to access the device s location tap Always Allow Note selecting this option configures your Beacon to receive over the air upgrades automatically from Nokia when available You are prompted to download and update new software t...

Page 18: ...ay on your new Nokia WiFi network Setup complete When your Beacon is configured and setup is complete you are prompted to create an account Tap Create Account On the Account Creation screen you are prompted to enter the following First Name Last Name Email Address Password ...

Page 19: ...t use between 8 24 alphanumeric characters Special characters can include only _ First character cannot be a special character Must contain at least two letters and one special character Same character cannot occur consecutively 8 times When all account parameters have been provided tap Create Verify account Follow the steps in the provided email to verify your email address Alternately you can Ve...

Page 20: ... your residence you may either Tap Add Beacon to expand your coverage Tap Finish to view the Home screen along with any connected client devices If you choose to add a Beacon go to Expand your Nokia WiFi Add a Beacon If you are Done and would like to interact with your Nokia WiFi go to Client devices on your network ...

Page 21: ...eacon 3 plus its power and Ethernet cables 1 smartphone running the Nokia WiFi app that also is connected to the existing wireless network Welcome Launch the Nokia WiFi app Tap New Setup Before we begin You must agree to the Nokia WiFi Terms of Service Tap Terms of Service to read the terms When you are finished tap From the Before we begin screen tap Get Started ...

Page 22: ...m of your Beacon Tap Next Scan the QR code You are instructed to scan the QR code on the bottom of the Beacon using your phone s camera If you do not wish to give Nokia WiFi access to your camera you may enter the default network credentials manually Tap Enter manually ...

Page 23: ...wer If you have wired client devices you may connect them to the Beacon s LAN ports Tap Next For details about modems and routers tap More about modems and routers Connect Ethernet Plug one end of the provided Ethernet cable into the blue port on your Beacon Plug the other end of the cable into a LAN port on your modem Tap Next ...

Page 24: ...con On the Beacon s back panel press the Power button Tap Next Find the SSID and WiFi Key You are instructed to find the sticker on the bottom of your Beacon Tap Next On the sticker find the SSID and WiFi Key Tap Next ...

Page 25: ...the wireless network that matches the SSID on the bottom of your Beacon for example NOKIA DC10 You are prompted for a password enter the WiFi Key from the bottom of your Beacon Tap Connect Found your Beacon 3 Once your Beacon is found you are prompted to establish an internet connection Tap Next You are instructed to find the username and password on the sticker Tap Next ...

Page 26: ...ername text field this enables the keyboard Enter the value from the Beacons s sticker for example admin Tap the Password text field Enter the value from the Beacon s sticker for example Pszv6ri4ei Tap Next Looking for your internet connection The Nokia WiFi app begins confirming the presence of an internet connection ...

Page 27: ... is your Beacon Associate your Beacon with a room so it s easy to identify later select either a provided room name OR tap Custom name and enter your own Note The maximum length for a custom room name is 15 characters and the first and last characters cannot be spaces Tap Next You are prompted to allow Nokia WiFi to access this device s location Tap Always Allow ...

Page 28: ...nd last characters cannot be spaces enter your network s name for example PantherNet Tap Create Set WiFi password Now you set a password for your Nokia WiFi network The default value is not displayed to show it tap the eye symbol Tap the Password text field this enables the keyboard Using 8 63 alphanumeric or special characters the first and last characters cannot be spaces enter your network s pa...

Page 29: ...ay on your new Nokia WiFi network Setup complete When your Beacon is configured and setup is complete you are prompted to create an account Tap Create Account On the Account Creation screen you are prompted to enter the following First Name Last Name Email Address Password ...

Page 30: ...t use between 8 24 alphanumeric characters Special characters can include only _ First character cannot be a special character Must contain at least two letters and one special character Same character cannot occur consecutively 8 times When all account parameters have been provided tap Create Verify account Follow the steps in the provided email to verify your email address Alternately you can Ve...

Page 31: ... your residence you may either Tap Add Beacon to expand your coverage Tap Finish to view the Home screen along with any connected client devices If you choose to add a Beacon go to Expand your Nokia WiFi Add a Beacon If you are Done and would like to interact with your Nokia WiFi go to Client devices on your network ...

Page 32: ...e section Setup your Nokia WiFi Smartphone loaded with the Nokia WiFi app that also is connected to your Nokia WiFi network 1 2 Nokia WiFi Beacons either Beacon or Beacon 3 models Add a Beacon From the Nokia WiFi app home screen in the upper left corner open the Settings menu Tap Add Beacon ...

Page 33: ... You are instructed to scan the QR code on the bottom of the Beacon using your phone s camera tap Scan Code Point your smartphone at the code and hold it steady You see a scanning line move vertically across the code When the code is successfully scanned you see the message QR code scan successful Tap Continue ...

Page 34: ...Beacon Place your Beacon in an open space no more than two rooms away from the Beacon that serves as your gateway Tap Next Connect Power Connect your Beacon to power by plugging it into a wall outlet Tap Next ...

Page 35: ...r on the Beacon On the Beacon s panel press the Power button Tap Next Connection successful Once your Beacon is found and its network connection established you test the quality of that connection Tap Next ...

Page 36: ... either yellow or red variations along with instructions for repositioning the Beacon and trying again When you are satisfied with your WiFi connection tap Next Where is your Beacon Associate your Beacon with a room so it s easy to identify later select either a provided room name OR tap Custom name and enter your own Note The maximum length for a custom room name is 15 characters and neither the ...

Page 37: ...dd Beacon to expand your coverage Tap Done to view the Home menu along with any connected client devices If you choose to add a Beacon proceed to the beginning of this section If you are Done and would like to interact with your Nokia WiFi proceed to the section Client devices on your network ...

Page 38: ... map and in numeric list form below the heat map This mesh shows 3 connected client devices Connection strength To the left of each client device in the list view you see a circle that is green orange or red These colored circles represent the strength of the client device s best connection to a Nokia WiFi device To the right of each client device in the list view you see a WiFi icon that also rep...

Page 39: ...e connection Note This setting can be configured only by a Care Agent Portal operator TX Rate and RX Rate This is presented from the Beacon s point of view and reports the client device s connection speed to its connected Beacon in Megabytes per second Mbps TX transmission speed from Beacon to device RX receive speed from device to Beacon CONFIGURATION Internet Control a device s ability to access...

Page 40: ...e name shown is what you see when looking at the list of client devices in the app It is retrieved by default from the client device as specified in its Settings menu To edit the client device s name Tap the Device Name text field Using 1 64 alphanumeric characters the first and last characters cannot be spaces enter a new client device name Tap Save You return to the client device details screen ...

Page 41: ... connected Nokia WiFi devices View Nokia WiFi device details From the Nokia WiFi device list tap the device you wish to view At top of the screen you see the device name The Nokia WiFi device s LED status is also shown CONFIGURATION LED Light Enabled by default selecting this option turns off the LED on top of the Nokia WiFi device CONNECTED CLIENT DEVICES A list of the client devices that current...

Page 42: ...nable a guest network Your guest network is not enabled by default Once you enable it your guests can reach the internet without accessing your primary Nokia WiFi network The access type of your guest network can be either Password guests must enter a password to connect default Open no password is required but you need to grant internet access Enable a password protected guest network From the Ho...

Page 43: ...Never 1 Hr 4 HRs 8Hrs 1 Day 1 Week 1 Month and 1 Year When you ve made your choice tap Tap Save You see the message Saved successfully Enable an open guest network Tap the Guest Access toggle this enables options including Access Type Network Name Network Password and Expires Tap the Open radio button the Network Password pane disappears Tap the Network Name text field this enables the keyboard Yo...

Page 44: ...ou are presented with supported mediums on your client device that will allow you to share access credentials for example text message email and Bluetooth Select your medium and follow the prompts Your guest receives the Network Name and Password if a password protected network values via the medium you selected ...

Page 45: ...g Nokia WiFi setup Tap the WiFi Name field this enables the keyboard Enter the new WiFi name Tap the WiFi Password field and enter the new WiFi password Once you change either value the Save button is enabled tap Save You see the message You will experience a brief WiFi disconnection and reconnection Tap OK You see the message Configuring the changes and then the message Saved successfully ...

Page 46: ... an IP address automatically This is the Nokia WiFi default Static This address does not change automatically and has been reserved by your ISP specifically for you PPPoE Point to Point Protocol over Ethernet requires a specific username and password from your ISP and typically is used with DSL connections Select Static and you must provide the following IP Address Subnet Mask Default Gateway Prim...

Page 47: ... Nokia WiFi and they are all afforded access by default To deny a client device access tap the radio button next to its name IMPORTANT You cannot deny access to the device that runs the Nokia WiFi mobile app After a moment the device s radio button turns white indicating it can no longer access your Nokia WiFi Confirm this from the Home screen where the disallowed device is shown as Offline and is...

Page 48: ...h you can select a different time Once you have selected the time tap Done Your new scheduled time is displayed on the Settings menu Other Account details Change password Account details include your First Name Last Name Email and Password Change username Tap the Edit pencil to change the First or Last Name and then tap Save Change password Tap the Password field You are prompted to enter your cur...

Page 49: ... Tap Continue You see the message Password Changed and are prompted to log into your network Tap Log In Enter your email address and new password Tap Login You see the Home screen ...

Page 50: ... not previously setup Nokia WiFi tap Setup new network and refer to one of the Setup your Nokia WiFi sections You also may see this screen in cases of DNS failure in which case you may need to perform further troubleshooting via the Nokia WiFi online GUI or with a Portal support agent Wi Fi connection required To access Nokia WiFi using the Nokia WiFi mobile app you must be connected to a wireless...

Page 51: ...the Beacon still cannot be found go to Factory reset a Nokia WiFi device Unable to access the Internet During setup of Nokia WiFi when looking for your internet connection you may encounter the Unable to access the internet message This means the Nokia WiFi app was unable to verify the existence of a live internet connection Check all cable connections and ensure they are solid Tap Try Again If yo...

Page 52: ...cted by a Nokia Care Agent There are two scenarios where factory resetting a Nokia WiFi device may be warranted 1 Incomplete device configuration during Nokia WiFi setup onboarding 2 Re deployment of your Nokia WiFi network to a new location IMPORTANT The need to factory reset one Nokia WiFi device means that ALL your devices must be factory reset starting with the device acting as the gateway and...

Page 53: ... support including WPA PSK and WPA2 Beacon 3 Beacon dimensions 160 mm 6 3 in x 94 mm 3 7 in x 94 mm 3 7 in Software Nokia WiFi Intelligent Mesh WiFi connectivity AC3000 Supports 3x3 802 11b g n 2 4 GHz WLAN Supports 4x4 802 11ac 5 GHz WLAN with MU MIMO Ethernet interfaces 1x Gigabit Ethernet WAN port 3x Gigabit Ethernet LAN ports Security 64 bit and 128 bit WEP support WPA support including WPA PS...

Page 54: ...Warranties and repair of Nokia WiFi devices For information on the hardware Limited Warranty and or repair or replacement of the produce please go to www nokia com wifi legal warranty ...