NOKO NOKOFORZA 2022, User Manual

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From the discovery of the fault and/or defect, the Customer-Consumer will 

have 60 days to make a formal report to 

NOKO

. If the Customer originally 

made the purchase as a businessman and/or professional, he will have 8 

days to report it. 

For all electric and non-electric FSA components assembled in 

NOKO

e-bikes, such as the motor, battery, wheels etc., the assistance service will 

be provided directly by FSA with its global service network. 

To contact any FSA distribution center, visit the 

www.fullspeedahead.com

website.

TERMS OF WARRANTY.

All products purchased on 

www.nokobike.com

 are covered by the legal 

warranty on original defects of product production. 

The policy we offer by law is the legal guarantee, valid for two years or for 

the legal duration provided in the different countries.

NOKO

 guarantees the products it manufactures and/or distributes, in the first 

two years from purchase, for any lack of conformity. This warranty is applicable 

only to the original purchaser of the product, who will be entitled, in case of 

lack of conformity, to free repair and/or replacement of the defective product. 

NOKO

’s legal guarantee is compatible with the legal and commercial 

guarantees offered by manufacturers and distributors of the components 

of other trademarks that we mount on our bicycles. In case of lack of con-

formity of these components, it will be necessary to contact these manu-

facturers or distributors directly for the individual guarantees of the afore-

mentioned components. 

In order to exercise this warranty, the user must provide 

NOKO

 with a copy 

of the bicycle purchase document (purchase invoice).

The user must keep the purchased product in good condition, in accord-

ance with the instructions and recommendations included in the instruc-

tion manual of the bicycle, with the right of 

NOKO

 to refuse warranty 

claims directly resulting from a defect in the maintenance of the product 

by the user.

The warranty is not applicable in any case to breakages or defects resulting 

from the negligent use of the bicycle, from the assembly of other non-origi-

nal accessories other than those supplied or assembled at the factory, from 

improper handling or maintenance by the user or third parties on his behalf.

This warranty does not cover in any case the habitual wear and tear of the 

perishable elements of the product. 

Due to the danger inherent in the use of a bicycle, both on the road and 

to the mountain, and the physical risks deriving from its use, this warranty 

refers only to the replacement of non-compliant elements and does not 

cover in any case personal damage that may arise, directly or indirectly, 

from the failure during use. In the event of an accident, regardless of who 

causes it, 

NOKO

’s warranty is fully void. 

For any need for assistance, customers can contact 

NOKO

 by email 

at

 customercare@nokobike.com.

RIGHT TO WITHDRAW.

The Customer who, within 14 days of receipt of the product, is not satisfied 

with the purchase made must exercise the right of withdrawal by accessing 

the “RETURNS” section of the Website and completing the specific form. 

Once this is done, you will be contacted as soon as possible by the Return 

Centre to agree on what to do.

We invite you to periodically check the Returns section and its changes on 

our website www.nokobike.com.

WARRANTY

WARRANTY