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Troubleshooting

Common Maker Test (Equipment Transformer)

D

1.  Disconnect the Sender, Receiver, and thermostat cable from the equipment.

2.  Bring the Sender to the location of the equipment.

3.  Set the multimeter to ‘Resistance’ (

Ω

) and connect it to the Receiver’s red and white wires. 

It should read an ‘open loop’, typically displayed as ‘OL’ or ‘-1’.

4.  Connect the Receiver’s black wire to equipment ‘C’. If there is not an equipment ‘C’ (or 

equivalent), connect it to one side of the external transformer powering the thermostat.

5.  Connect the Sender’s purple wire and the Receiver’s purple wire together.

6.  Connect the Sender’s white wire to equipment ‘R’. If there is not an equipment ‘R’ (or 

equivalent), connect it to the side of the external transformer that doesn’t have the 
Receiver’s black wire connected to it. 

7.  The relay in the Receiver should close, causing the multimeter to read between 0-1

Ω.

Problem:

 The Common Maker and thermostat are installed, the thermostat is receiving power, 

and the ‘Equipment Will Not Start’ section did not resolve the issue.

This test will determine if there is a fault in the Common Maker. It can be tested either at the 
equipment transformer (page 5) or a bench power supply (page 6).

Testing at Equipment Transformer

If the resistance is not less than 1

Ω

If the resistance is less than 1

Ω

 but it doesn’t work when installed

• 

The Common Maker is not working properly. It is covered by a lifetime 
warranty that can be redeemed from the store it was purchased from, or 
the manufacturer.

• 

Check if the equipment requires an external power source (see diagram 
‘E’ on the instructions). Some equipment may require a 24V transformer 
to be connected to it in order to operate.

Equipment Transformer

Sender

Purple

Black

Red

Purple
Black 

(Disconnected)

White

White

Multimeter

Receiver

Common

Maker

00.1

ȍ

V~

V

A

DIGITAL

MULTIMETER

W

Heat

R

C

Equipment

24V Transformer

Summary of Contents for Common Maker

Page 1: ... Contains two or more wires Thermostat Subbase The component attached to the wall that the thermostat fits onto Contains the connections to the thermostat cable wires Open Circuit A break in a wire that prevents electricity from flowing through it Short Circuit An unintended connection between two or more wires in the thermostat cable or between a wire and electrical ground Common Terms Overview N...

Page 2: ...rned off during installation Ensure it was turned back on Check each wire nut for broken wires Ensure the wire nut is tightened enough stay on when lightly pulled Some equipment may have a control panel cabinet with a door safety switch that disconnects power while the cabinet door is open Ensure the door is closed while testing Check the fuse at the equipment to see if it was blown during install...

Page 3: ...damage to the equipment 3 Connect the Sender s white wire directly to the thermostat R or Rc terminal This should activate the equipment If the equipment activates from this test the thermostat is not functioning properly 4 Using a wire jumper between the two terminals the Receiver s red and white wires are connected to This should start the equipment If the equipment does not start from this test...

Page 4: ...eceiver should close causing the multimeter to read between 0 1Ω Problem The Common Maker and thermostat are installed the thermostat is receiving power and the Equipment Will Not Start section did not resolve the issue This test will determine if there is a fault in the Common Maker It can be tested either at the equipment transformer page 5 or a bench power supply page 6 Testing at Equipment Tra...

Page 5: ...C power supply 3 Connect the Receiver s purple wire to the Sender s purple wire 4 Connect the Sender s white wire to the other side of the 24V AC power supply 5 The relay in the Receiver should close causing the multimeter to read between 0 1Ω If the resistance is not less than 1Ω If the resistance is less than 1Ω but it doesn t work when installed The Common Maker is not working properly It is co...

Page 6: ... multimeter to Resistance Ω At the location of the equipment measure between the two wires in the thermostat cable If the thermostat cable has more than two wires measure the resistance between each combination of two wires The resistance should typically read between 0 5 to 5Ω for each test Problem The Common Maker and thermostat are installed the thermostat is not receiving power and the No Powe...

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