12
TROUBLESHOOTING
You can solve many common merchandiser problems easily, saving you the cost of a possible
service call
Try the suggestions below to see if you can solve the problem before calling for service.
PROBLEM
POSSIBLE CAUSE
Merchandiser does not
operate
•
Not plugged in.
•
The circuit breaker tripped or a blown fuse.
Compressor turns on and off
frequently.
•
The room temperature is hotter than normal.
•
A large amount of food has been added to the merchandiser.
•
The door is opened too often
•
The door is not closed completely.
•
The temperature control is not set correctly.
•
The door gasket does not seal properly.
•
The merchandiser does not have the correct clearances.
•
The merchandiser has recently been disconnected for a period of time. 4
hours are required for the merchandiser to cool down completely.
Temperature inside the
merchandiser is too warm.
•
Temperature control is set too warm. Turn the control to a cooler setting and
allow several hours for the temperature to stabilize.
•
Door is kept open too long or is opened too frequently. Warm air enters the
merchandiser every time the door is opened. Open the door less often.
•
The door is not closed completely.
•
The door gasket does not seal properly.
•
A large amount of warm or hot food might have been stored recently. Wait until
the merchandiser has had a chance to reach its selected temperature.
•
The merchandiser has recently been disconnected for a period of time. 4
hours
are required for the merchandiser to cool down completely.
Temperature inside the
merchandiser is too cold.
•
Temperature control is set too cold. Turn the control to a warmer setting and
allow several hours for the temperature to stabilize.
Temperature of external
merchandiser surface is
warm.
•
The exterior merchandiser walls can be as much as 30
˚
F warmer than room
temperature. This is normal while the compressor works to transfer heat from
inside the merchandiser cabinet.
Popping or cracking sound
when compressor comes on
•
Metal parts undergo expansion and contraction, as in hot water pipes. This is
normal. Sound will level off or disappear as merchandiser continues to run.
Bubbling or gurgling sound,
like water boiling
•
Refrigerant (used to cool merchandiser) is circulating throughout the system.
This is normal.
Vibrations
•
Check to assure that the merchandiser is on a level surface.
•
Floor is uneven or weak. Merchandiser rocks on the floor when it is moved
slightly. Be sure floor can adequately support merchandiser. Level the
merchandiser by putting wood or metal shims under part of the merchandiser.
•
The merchandiser is touching the wall. Re-level the merchandiser and move it
from the wall.
•
See “Installation Instructions” on page 8.
Moisture forms on outside of
merchandiser.
•
Door is slightly open, causing cold air from inside the merchandiser to meet
warm moist air from outside.
