82 Call Log
Call Log
Call Log creates a iist of records of incoming external calls. The
log could contain the following information for each call:
sequence number the
Log,
name and number of caller,
indication if call was long distance,
indication if call was answered (and identification of who
answered it),
time and date of the call,
number of repeated calls from the same source, and
name of the line that the call came in on.
Call Log has many benefits. For example, you may find it helpful
to :
keep track of abandoned or unanswered calls,
call back a customer who was unable to reach anyone,
track patterns for your callers (for example volume of calls
and geographical location of calls),
record caller information quickly and accurately, and
build a personal telephone directory from log items.
Compact
System Coordinator Guide
Summary of Contents for Compact 616 DR5
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