Call Display services 7
strongly recommend that you, limit the number of users
logging calls for the same line, as this would be confusing. For
example, if two users are logging calls for the same line, they do
not know who the call was originally intended for nor are both
Logs updated when one of the users returns a customer‘s
call. Potentially a customer could be called back twice,
There are
situations where the same call needs to be togged
at more than one set.
__
Recommended configuration 1
,
All lines appear at the Attendant Position, Incoming calls are first
answered on the Attendant’s set and then transferred to the
required destination.
The Attendant wants to track all calls unanswered on the system,
during working hours and after hours. The users want to capture
in their Call Log, any calls which they did not answer at their set
and be able to return those calls from the log.
The Attendant Position logs No
answered
on all lines and
the users log calls
Unanswered
In this configuration the
user will log calls transferred to them via intercom
from the
attendant or another user, even though the administration setting
is
Set:
N). Thus the entries in their Call Log are
specifically meant for them.
Compact
System Coordinator Guide
Summary of Contents for Compact 616 DR5
Page 1: ...Compact 616 DR5 Installer Guide http stores ebay com UsefulCDs...
Page 54: ...nontar Compatt DR5 Coordinator Guide...
Page 70: ...12 II Display services Compact DR5 System Coordinator Guide...
Page 222: ...164 Voice Call Compact DR5 System Coordinator Guide...
Page 273: ...Compact DR5 Programming Record E...
