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Compact ICS 6.0 System Coordinator Guide
P0992670 03
greeting, the call is put on hold at the same line indicator where it first
appeared. The feature does not answer calls from internal extensions.
Custom Call Routing (CCR)
The job of answering and transferring calls can be taken over by CCR.
When someone calls on lines monitored by CCR, the system answers the
call and plays a greeting you have recorded. Callers using a tone dial set
can then:
•
direct their call by pressing a digit as instructed by your greeting (for
example, “to reach our salespeople, press 4”)
•
enter an internal telephone number (a fast way for regular callers to
reach someone directly)
•
access remote features
•
reach an attendant by pressing a single digit (a way to transfer out of
CCR and talk to someone)
You can use two greetings with CCR: one for when your office is open and
one for when it is closed. The business closed greeting may announce your
office hours and give a digit to press to leave a message (if you have a voice
mail system or answering machine), and callers can dial an internal number
to reach someone who is working after hours.
If CCR forwards a call and it goes unanswered (either because the caller
enters an invalid extension number or no one is there to answer the call) the
call is redirected to ring at the prime telephone after the usual Callback
delay. Once a caller has dialed out of the CCR greeting, he or she is not able
to return and make another selection.
CCR groups
CCR allows callers to reach groups of telephones by dialing a single digit
they select from the audio menu. You create the CCR groups in
programming.
When a call is sent to a CCR group in which all the telephones have the
same programming, the call goes to the telephone with the lowest internal
number.
Summary of Contents for Compact ICS 6.0
Page 2: ......
Page 26: ...26 Getting started with Norstar Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 92: ...92 Auto Attendant Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 106: ...106 Transferring calls Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 126: ...126 Communicating in the office Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 134: ...134 Tracking your incoming calls Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 154: ...154 User Preferences Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 174: ...174 Using the Hospitality features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 190: ...190 Telephone features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 218: ...218 Using System features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 224: ...224 General System features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...
Page 228: ...228 Troubleshooting Compact ICS 6 0 System Coordinator Guide P0992670 03 ...