Nortel 11 Series, Features Manual

Page 1: ...UCx Feature Guide for Nortel IP phones with Feature Key mode enabled Date 22 November 2016 System UCx Release 5 0 Phone models Nortel IP Phones i20xx Series 11xx Series and 12xx Series ...

Page 2: ... 8 Using Last Number Redial 8 Using Hotline 8 Using Intercom Voice Call 8 Using Paging 8 Using Page General 8 Using Page Zones 9 Using Ring Again Call Back 9 Using User Speed Dial 9 Using System Speed Dial 10 2 2 While on a Call 10 On Hold 10 Transfer Attended 10 Transfer Blind 10 Transfer to Voicemail Box 10 Call Park 11 Call Park Retrieval 11 Display Name Number for active call 11 Display Name N...

Page 3: ...Voicemail 1 13 Do Not Disturb 14 2 4 Calls with Multiple Parties 14 Call Join 14 Conference 14 2 5 Additional System Features 15 Blacklist 15 Blacklist Cancel 15 Blacklist Last Caller 15 Call Recording toggle 15 Call Timer 15 Call Trace 15 Caller ID Blocking 16 Follow Me toggle 16 Intercom Allow 16 Intercom Disallow 16 Speak your Extension 16 Speak Time 16 Static Time and Date 16 Stamp Log 16 Wake...

Page 4: ...et 19 2 7 Hotdesking 19 Hotdesk from a phone with the Services Key 19 Hotdesk from an unregistered phone 20 Hotdesk from a phone with a programmed key 21 2 8 Call Center Agent Features 21 3 SERVICES KEY 23 Features available from Services Key listed in order of appearance 23 4 VOICEMAIL 25 4 1 Accessing Voicemail 25 4 2 Direct Dial to Voicemail 25 5 USER EXTENSION PORTAL 26 ...

Page 5: ...ed to the UCx Server operates like a Nortel BCM phone by displaying a Feature key that is used to invoke features using feature codes Depending on the model of phone you have different keys may be offered for different features Nevertheless there are some basic set of controls and buttons that will be available across all models The figure below shows the button layout of the 1140E IP phone as a r...

Page 6: ...l pad Volume Up Down Ringer volume sound volume Mute Mute unmute toggle Handsfree Enable handsfree mode Up Down Left Right Navigation keys Menu navigation Inbox Voicemail Outbox Call history Call log Directory Company directory Release Goodbye Release a call Exit End of a feature Headset Enable headset mode if a headset is present Hold Put call on hold Services Provides a list of features that can...

Page 7: ...ial pad to enter the first 3 letters of either the first or last name of the person you want to call Using Call History Call Log 1 Press the Outbox key OR Press the Feature softkey followed by feature code 812 2 Press the Recvd Placed or Missed soft key to view the list of received dialed or missed calls 3 Use the Up Down Navigation keys to view call log entries 4 On Nortel phones with a single di...

Page 8: ...llowed by feature code 66 2 Enter the EXTENSION number 3 Speak into the handset and your voice will be heard on the dialed EXTENSION s speaker Using Paging 1 Dial the PAGE GROUP extension number 2 Speak into the handset and your voice will be heard on the speakers of the extensions that belong to the page group Using Page General 1 Press the Feature soft key followed by feature code 60 2 Speak int...

Page 9: ...sion has No Answer you will be notified when there is activity on the phone and the phone becomes idle 5 When the extension you want to reach is available you will be notified and prompted to call back the extension 6 If you respond Yes the feature will dial the extension immediately 7 If you respond No Ring Again for that extension will be cancelled Using User Speed Dial 1 Dial 75 to enter the us...

Page 10: ...all and press the Call soft key or the sign 3 When the other party answers you can consult with the other party first 4 To connect the other party with the original caller press the Transfer soft key 5 To abort the transfer press the Cancel soft key or the Release key to return to the original caller Transfer Blind 1 Dial and the system prompt will say Transfer and present dial tone 2 Enter the ot...

Page 11: ...lephones with only a single line display you can press the Info soft key to toggle between the Name and Number Display Name Number for incoming call while on an active call 1 The Name and Number of another incoming call is automatically displayed while you are active on an existing call 2 By default the Name and Number will be displayed for 5 seconds Disconnect 1 If using the handset replace the h...

Page 12: ...vate Call Waiting dial 70 2 To deactivate Call Waiting dial 71 Call Forward All Unconditional 1 1 Press the Feature soft key followed by the feature code 4 2 Enter or change the destination number 3 Press the Forwd soft key to invoke call forward all calls 4 To cancel press the Feature soft key followed by the feature code 4 Internal Auto Answer is configured by the UCx Administrator on a per exte...

Page 13: ... calling from an external phone dial your DISA number followed by the PIN code When dial tone is presented dial 910 3 Enter your EXTENSION number when prompted 4 Enter the destination number 5 To deactivate Call Forward on Busy dial 91 EXTENSION Call Forward Unavailable 1 1 To activate Call Forward on Unavailable dial 52 EXTENSION For example to call forward to extension 200 dial 52200 2 To deacti...

Page 14: ...ress the Hold key The caller s on the first line is placed on hold 2 Make or receive a call on the second Line key 3 Press the Conf soft key followed by the Join soft key 4 Press the first Line key to join all parties into a conference 5 You can continue to add as many parties to the existing conference with the above steps Conference 1 While on a call press the Conf soft key The original caller i...

Page 15: ...l 32 2 Press 1 to confirm Call Recording toggle 1 While on a call dial 1 to start recording The system will play a beep tone to indicate recording has started 2 To stop recording press 1 again The system will play a beep tone to indicate recording has stopped Call Timer 1 While the phone is idle press the Feature key followed by the feature code 77 to show the duration of the last call OR While in...

Page 16: ... calls from extension 200 dial 55200 Speak your Extension 1 To have the system play a message saying your current extension number dial 65 Speak Time 1 To have the system play a message saying the current system time press the Feature soft key followed by the feature code 803 Static Time and Date 1 To always show the time and date on the phone s display screen press the Feature soft key followed b...

Page 17: ...en the button is pressed the configured extension is automatically dialed If the configured extension belongs to a Nortel phone the button further provides the following functionality The icon associated with the programmable button indicates the current state of the configured extension When the programmable button is pressed while the configured extension is alerting the button invokes the direc...

Page 18: ...or Down soft keys or digits 0 to 7 to select the desired ring type 3 Press the Enter soft key to save the selected ring type Ring Volume 4 This feature allows the user to select the ring volume to be used by the phone To configure the Ring Volume 1 Press the Feature key followed by the feature code 80 2 Use the Up and or Down soft keys or digits 0 to 7 to select the desired ring volume 3 Press the...

Page 19: ...n extension to a phone that normally uses another extension or has no extension assigned For example you mainly work from home but occasionally come to the office and you may want to assign your own extension to a phone located at the office Another use of the Hotdesking feature is to have multiple users share phone s in the office Physical phones have no extensions assigned each user activates th...

Page 20: ...metrotel com To cancel Hotdesking 1 Press the Feature soft key followed by the feature code 999 Hotdesk from an unregistered phone To invoke Hotdesking 1 Press the Hotdesk HDesk soft key 2 Enter the Hotdesk extension 3 Enter the Hotdesk password To cancel Hotdesking 1 Press the Unreg soft key ...

Page 21: ...e to start receiving calls from that queue Note Static members do not need to login and logout of a queue To login to a queue 1 Press the Feature soft key followed by the feature code 901 Your extension is added to all queues in which the extension is configured as a dynamic member OR 1 Dial 45 QUEUE For example to login to queue 600 dial 45600 Your extension is added to the specified QUEUE 2 The ...

Page 22: ...ause 1 Press the Feature soft key followed by the feature code 902 Your extension is paused for all queues OR 1 Dial 46 QUEUE For example to activate pause for queue 600 dial 46600 Your extension is paused for the specified QUEUE 2 The system will announce that pause has been activated To deactivate pause 1 Press the Feature soft key followed by the feature code 902 Your extension is un paused for...

Page 23: ...de System Wide Star Codes or Keys Stamp log F9 9 9 9 Speed dial F0 0 Voice call Intercom F66 80 EXTENSION Group pickup F75 8 Directed pickup F76 EXTENSION Call timer F77 Do not disturb F85 78 or 76 toggle Do not disturb cancel F 85 79 or 76 toggle Call forward F4 72 EXTENSION Call forward cancel F 4 73 Forward to voicemail F984 CID blocking 3 F819 4 CID blocking cancel F 819 Hotdesking F 999 Hotde...

Page 24: ... Spanish F 503 Language default F 504 Time zone offset F 510 Ring type F 6 Contrast F 7 Ring volume F 80 Page general F60 Page zone 1 F611 Page zone 2 F612 Page zone 3 F613 Page zone 4 F614 Page zone 5 F615 Page zone 6 F616 Redial F5 Redial soft key Voicemail F981 97 Voicemail number F985 Leave Message F980 Call log F812 Outbox key Directory F960 Directory key Time announcement F803 60 Button inqu...

Page 25: ...Or you can 1 Press the Feature key followed by the feature code 981 To access your mailbox from a different phone 1 Dial 98 EXTENSION For example to access the mailbox of extension 200 dial 98200 To display the voicemail number for your extension 1 Press the Feature key followed by the feature code 985 2 The voicemail extension number will be displayed 4 2 Direct Dial to Voicemail You can dial dir...

Page 26: ...all recordings and other features enabled for the Extension For more details refer to the User Manual for UCx User Extension Portal Accessing the User Extension Portal Access the user portal by entering the following URL in a web browser http your_ucx_server_ip_hostname recordings For example if your UCX Server IP address is 192 168 1 200 access the user portal as follows http 192 168 1 200 record...