Nortel Switched Firewall 2.3.3 User’s Guide and Command Reference
Preface
17
213455-L, October 2005
Getting help over the telephone from a Nortel Solutions
Center
If you do not find the information you require on the Nortel Technical Support web site, you
can get help over the telephone from a Nortel Solutions Center. You must have a Nortel
support contract to use the Nortel Solutions Center.
To reach a Nortel Solutions Center, do one of the following;
In North America, call 1–800–4NORTEL (1–800–466–7835).
Outside North America, go to the following web site to obtain the telephone number for
your region:
www.nortel.com/callus
.
Using an Express Routing Code to get help from a specialist
You can find Express Routing Codes (ERCs) for many Nortel products and services on the
Nortel Technical Support web site. ERCs allow you to connect directly to service and support
organizations based on specific products or services.
To locate the ERC for your product or service, go to
www.nortel.com/erc
.
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller.
