Chapter 4 Troubleshooting
65
BCM 4.0 Unified Messaging Configuration Guide
To update a CallPilot subscriber Mail database from the server:
1
Install CallPilot Unified Messaging on the Lotus Notes server computer by running
Server
,
setup.exe
.
2
Start
Update database design
.
3
To locate the Update database design program, click
Start
, point to
Programs
, point to
Nortel
CallPilot Desktop
and click
Update database design
.
4
From
Update CallPilot Mail databases
, select
Add CallPilot components
or R
emove
CallPilot components
.
5
Click
OK
.
6
From the
Select database(s)
dialog box, select one or a group of mail files to update.
7
Click the
OK
button.
Fax Printer Driver does not install
If a subscriber is installing Unified Messaging and tries to install the Fax Printer Driver, the fax
driver installation fails after the subscriber is prompted for the administrator user name and
password. (Unified Messaging still installs correctly.) This failure occurs if the client PC is
running Windows 2000 with SP4 or later, and the subscriber performing the installation does not
have administrator privileges.
To resolve this, you must alter the security policy of the subscriber performing the installation to
allow the user to impersonate a client after authentication. Refer to the online Microsoft
Knowledge Base article Q821546 for more information.
