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Chapter 4 Troubleshooting
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Troubleshooting Outlook 2002 problems
The following issues can arise when Unified Messaging and Outlook 2000 work together. These
issues should be resolved with a Microsoft Outlook service release patch.
Sending messages
When a subscriber who uses Outlook 2002 creates a CallPilot message in the CallPilot window,
Outlook does not automatically send the message when the subscriber clicks the Send button.
To send the message, the subscriber must click the Send/Receive button on the Outlook toolbar.
To fix this issue, Nortel recommends subscribers install Outlook 2002 SP 1 from Microsoft.
Accessing CallPilot support tools in Outlook 2002
This section describes how to use CallPilot support tools specific to Unified Messaging for
Outlook 2002.
To reset the CallPilot Message Store in Outlook 2002
1
On the subscriber’s computer, press the
Ctrl
and
Shift
keys.
2
In Outlook, on the
Tools
menu, click
Send/Receive
,
Accounts
,
CallPilot Desktop
Messaging
.
3
Continue to press the
Ctrl
and
Shift
keys until the CallPilot Reset Mailbox dialog box
appears.
4
Click
Reset Mailbox
.
To access the Outbox Fix utility in Outlook 2002
1
In Outlook, on the
Tools
menu click
E-mail accounts
.
The E-mail Accounts wizard appears.
2
Select
View or change existing e-mail accounts
, and then click
Next
.
3
In the e-mail account list, select
CallPilot Unified Messaging
.
4
While you press the
Ctrl
and
Shift
keys, click
Change
.
The CallPilot Outbox Fix dialog box appears.
5
Click
Fix outbox
.
