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Chapter 4 Troubleshooting
N0060611
N0060611
The Message Waiting Indicator is active but there is no new message
The subscriber’s telephone Message Waiting Indicator is activated but there is no new message in
the subscriber’s Desktop Inbox. This discrepancy can occur because messages are downloaded
from the Business Communications Manager with the same frequency as e-mail messages (this
applies only to Lotus Notes subscribers).
1
To adjust the frequency, on the
File
menu, select
Tools
.
2
Click
User Preferences
and click
.
3
Change the
Check for mail every __ minutes
setting.
4
If you want to check for mail immediately, on the
Actions
menu, select
Refresh CallPilot
Message List
.
A reply to a message sent from Eudora is rejected on an AMIS network
A reply to a message cannot be sent over an AMIS network. The message is rejected because
autotext is placed at the start of the message.
1
Open the
Eudora.ini
file using a text editor, such as Notepad.
2
Under the [Settings] statement, add these lines:
ReplyAllAttribution=
ReplyAttribution=
3
On the
File
menu, click
Save
to save the settings.
Unified Messaging does not work properly for subscribers who use
ICQ Express with Outlook
Unified Messaging is incompatible with the ICQ Express add-on for Microsoft Outlook. Advise
the subscriber to remove the ICQ Express add-on. Removing this add-on does not affect the
operability of ICQ, it only removes the ICQ content from Outlook.
To remove the ICQ Express add-on:
1
Start Microsoft Outlook.
2
On the
Tools
menu, select
Options
.
3
Click the
Other
tab and select
Advanced Options
.
4
Click the
COM Add-Ins
button.
5
Select
ICQ Express
and click the
Remove
button.
Unified Messaging and ICQ will now both operate as expected.
