9
Configuration Guide
How to Get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:
This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
•
sign up for automatic notification of new software and documentation for Nortel equipment
•
open and manage technical support cases
Getting Help over the
phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
Getting Help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to:
Summary of Contents for BSG12aw 1.0
Page 14: ...14 Introduction NN47928 500 NN47928 500 ...
Page 22: ...22 WAN configuration NN47928 500 NN47928 500 ...
Page 54: ...54 SIP configuration NN47928 500 NN47928 500 ...
Page 80: ...80 QoS configuration NN47928 500 NN47928 500 ...
Page 82: ...82 Advanced configuration NN47928 500 NN47928 500 ...
Page 110: ...110 LAN advanced configuration NN47928 500 NN47928 500 ...
Page 144: ...144 IP routing advanced configuration NN47928 500 NN47928 500 ...
Page 152: ...152 DHCP advanced configuration NN47928 500 NN47928 500 ...
Page 164: ...164 QoS advanced configuration NN47928 500 NN47928 500 ...
Page 176: ...176 VPN advanced configuration NN47928 500 NN47928 500 ...
Page 200: ...200 Port management advanced configuration NN47928 500 NN47928 500 ...