Appendix A Troubleshooting
413
Nortel Business Secure Router 252 Configuration — Basics
Problems with the WAN interface
Problems with Internet access
Table 117
Troubleshooting the WAN Interface
Problem
Corrective Action
Cannot get WAN IP
address from the ISP.
For initial setup of the Business Secure Router, see
Nortel Business
Secure Router 252 - Fundamentals
(NN47923-301).
The ISP provides the
WAN IP address after authentication. Authentication can be through the username
and password, the MAC address, or the host name. Use the following corrective
actions to make sure the ISP can authenticate your connection.
You need a username and password if you are using PPPoE or PPPoA
encapsulation. Make sure that you have entered the correct service type,
username, and password (the username and password are case-sensitive). Use
the WAN screens in the WebGUI.
If your ISP requires host name authentication, configure your computer name as
the system name of the Business Secure Router (use the
System General
screen
to configure the system name).
Table 118
Troubleshooting Internet access
Problem
Corrective Action
Cannot access the Internet.
Check your cable connections. Refer to the
Nortel Business Secure
Router 252 — Fundamentals
(NN47923-301) guide for connection
information.
Verify your settings in the WAN screens.
Internet connection disconnects. Check the call-scheduling rules.
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting in the WAN screens.
Contact your ISP.
Summary of Contents for BSR252
Page 28: ...28 Tables NN47923 500 ...
Page 44: ...44 Chapter 1 Getting to know your Business Secure Router NN47923 500 ...
Page 52: ...52 Chapter 2 Introducing the WebGUI NN47923 500 ...
Page 70: ...70 Chapter 3 Wizard setup NN47923 500 ...
Page 96: ...96 Chapter 5 System screens NN47923 500 ...
Page 114: ...114 Chapter 7 WAN screens NN47923 500 Figure 27 WAN IP ...
Page 120: ...120 Chapter 7 WAN screens NN47923 500 Figure 31 Dial Backup Setup ...
Page 128: ...128 Chapter 7 WAN screens NN47923 500 ...
Page 152: ...152 Chapter 9 Static Route screens NN47923 500 ...
Page 194: ...194 Chapter 11 Firewall screens NN47923 500 ...
Page 210: ...210 Chapter 13 VPN NN47923 500 Figure 67 Summary IP Policies ...
Page 222: ...222 Chapter 13 VPN NN47923 500 Figure 71 VPN Branch Office rule setup ...
Page 256: ...256 Chapter 13 VPN NN47923 500 Figure 81 VPN Client Termination advanced ...
Page 260: ...260 Chapter 13 VPN NN47923 500 ...
Page 264: ...264 Chapter 14 Certificates NN47923 500 Figure 83 My Certificates ...
Page 270: ...270 Chapter 14 Certificates NN47923 500 Figure 85 My Certificate create ...
Page 274: ...274 Chapter 14 Certificates NN47923 500 Figure 86 My Certificate details ...
Page 282: ...282 Chapter 14 Certificates NN47923 500 Figure 89 Trusted CA details ...
Page 298: ...298 Chapter 14 Certificates NN47923 500 ...
Page 316: ...316 Chapter 16 IEEE 802 1x NN47923 500 ...
Page 320: ...320 Chapter 17 Authentication server NN47923 500 Figure 106 Local User database edit ...
Page 328: ...328 Chapter 17 Authentication server NN47923 500 ...
Page 376: ...376 Chapter 20 Logs Screens NN47923 500 Figure 150 Log settings ...
Page 386: ...386 Chapter 20 Logs Screens NN47923 500 ...
Page 393: ...Chapter 21 Call scheduling screens 393 Nortel Business Secure Router 252 Configuration Basics ...
Page 394: ...394 Chapter 21 Call scheduling screens NN47923 500 ...
Page 410: ...410 Chapter 22 Maintenance NN47923 500 ...