Nortel Cartridge, Installation Manual

Page 1: ...Part No N0033985 1 0 March 8 2005 NCM Release Notes and Cartridge Installation Guide for BCM3 7 ...

Page 2: ...icense agreement and may be used only in accordance with the terms of that license The software license agreement is included in this document Trademarks Nortel Networks the Nortel Networks logo the Globemark Unified Networks Business Communications Manager and Network Configuration Manager are trademarks of Nortel Networks Adobe and Acrobat Reader are trademarks of Adobe Systems Incorporated Info...

Page 3: ...Web Cache enhancement 14 Call Detail Recording settings 14 NCM3 6 CRs corrected on NCM for BCM3 7 cartridge 14 Password change wizard 14 Executing Trim Archive wizard on File Management folder 15 Known anomalies in NCM3 6 15 Chapter 2 Installing NCM for BCM3 7 17 Installing NCM for BCM3 7 in a Windows environment 17 Uninstalling NCM for BCM3 7 in a Windows environment 18 Installing NCM for BCM3 7 ...

Page 4: ... support 25 PPTP tunnel wizard support 25 Intermittent call routing error messages 26 Keep Alive enabled field not present for IPSec Branch Office Account and Remote User Account 26 Executing Trim Archive wizard on File Management folder 26 NCM does not support SRG 1 0 27 Export when voicemail is not initialized 27 NCM NetIQ IP address value 27 Extra holiday folders 27 H 323 trunks gatekeeper valu...

Page 5: ... messages incorrectly formatted in File Send 31 Wrong filename shown after using Browse function 31 Wrong filename shown in FTP Send 32 Starting syslog with the web server 32 Increasing the limit of concurrent user sessions 32 Truncated menus 32 Audit log inconsistencies 33 Telnet session history list 33 Send to TFTP using a remote server 33 Using the Netscape browser on Solaris 33 Log rotators 34...

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Page 7: ...M for BCM3 7 cartridgeNCM Before you begin This guide is intended for the network administrator who is responsible for administering the NCM server the NCM administrator The NCM administrator also should have experience in the following knowledge Working knowledge of the Windows operating system or Solaris windowing systems and graphical user interfaces GUIs Familiarity with basic networking termi...

Page 8: ...yntax descriptions Do not type the brackets when entering the command Example If the command syntax is show ip interfaces alerts you can enter either show ip interfaces or show ip interfaces alerts italic text Indicates new terms book titles and variables in command syntax descriptions Where a variable is two or more words the words are connected by an underscore Example If the command syntax is s...

Page 9: ...uide Network Configuration Manager 3 6 Client Software User Guide Another useful reference is the Business Communications Manager 3 7 Programming Operations Guide BCM Business Communications Manager CR Change Request DLCI Data Link Connection Identifier IPSec IP Security Protocol ISDN Integrated Services Digital Network IVR Interactive Voice Response NCM Network Configuration Manager NIC Network I...

Page 10: ...om cs Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Free phone 00800 800 89009 European Alternative United Kingdom 44 0 870 907 9009 Africa 27 11 808 4000 Israel 800 945 9779 Note Calls are not free from all countries in Europe Middle East or Africa Fax 44 191 555 7980 email em...

Page 11: ... 800 667 835 China 010 6510 7770 India 011 5154 2210 Indonesia 0018 036 1004 Japan 0120 332 533 Malaysia 1800 805 380 New Zealand 0800 449 716 Philippines 1800 1611 0063 Singapore 800 616 2004 South Korea 0079 8611 2001 Taiwan 0800 810 500 Thailand 001 800 611 3007 Service Business Centre Pre Sales Help Desk 61 2 8870 5511 ...

Page 12: ...12 Preface N0033985 1 0 ...

Page 13: ... to update your existing NCM3 6 installation to add support for BCM3 7 systems in addition to those BCM systems already supported by NCM3 6 This chapter provides the following information New features Supported platforms Known anomalies in NCM for BCM3 7 cartridge on page 14 NCM3 6 CRs corrected on NCM for BCM3 7 cartridge on page 14 Known anomalies in NCM3 6 on page 15 New features The NCM for BC...

Page 14: ...er on the BCM Exports of the existing supported parameters are not affected by this unsupported field NCM3 6 CRs corrected on NCM for BCM3 7 cartridge This section lists the CRs corrected by the NCM for BCM3 7 cartridge The functionality of the listed CRs is corrected on any NCM3 6 with the NCM for BCM3 7 cartridge installed Password change wizard When the export checkbox in the Password Change wi...

Page 15: ...d on only one device However if used on multiple devices as when a folder is selected the wizard incorrectly deletes archives from the devices contained in the folder and you lose more archived data than originally specified To ensure that data is not lost only run the Trim Archive wizard on one device at a time This CR is now corrected You can run the Trim Archive wizard on multiple devices at th...

Page 16: ...16 Chapter 1 N0033985 1 0 ...

Page 17: ...irectory Installing NCM for BCM3 7 in a Windows environment Use the following steps to install the NCM cartridge for BCM3 7 1 Connect to Unified Manager on your BCM3 7 from your NCM3 6 server The BCM Unified Manager opens 2 Select Install Clients from the BCM Unified Manager The Download Client Applications web page appears 3 Under Administrative Tools select NCM update for BCM3 7 The NCM update f...

Page 18: ...on your BCM3 7 from your NCM3 6 server The BCM Unified Manager opens 2 Select Install Clients from the BCM Unified Manager The Download Client Applications web page appears 3 Under Administrative Tools select NCM update for BCM3 7 The NCM update for BCM3 7 web page appears 4 Click the Download NCM update for BCM3 7 Solaris OS link to download the NCM update The NCM update for BCM3 7 executable NCM...

Page 19: ...ing NCM for BCM3 7 19 Release Notes and Cartridge Installation Guide for BCM3 7 Uninstalling NCM for BCM3 7 in a Solaris environment NCM for BCM3 7 can be removed only by uninstalling and reinstalling the NCM3 6 product ...

Page 20: ...20 Chapter 2 Installing NCM for BCM3 7 N0033985 1 0 ...

Page 21: ...efore you install or use the software Network Configuration Manager works with Business Communications Manager Release 3 6 3 5 and 3 0 Additional releases of BCM can be supported by NCM3 6 through the installation of release specific cartridges New Features The following are new features that have been included in NCM3 6 Executing NCM wizards In NCM3 6 wizards are no longer available by default In...

Page 22: ...erface groups for Quality of Services management Installation notes This section provides supplemental information about installing Network Configuration Manager 3 6 software For complete information about installation requirements and installation tasks see Installing Network Configuration Manager Client Install In order to install the NCM client software on any of the Windows platforms you must ...

Page 23: ...CM3 6 Client Software User Guide To send larger files to the BCM network you also can increase the BCM timeout period value to avoid timeout errors This property can be set on the NCM Properties dialog box for each device Running NCM as a Windows service If NCM is running as a Windows service the NCM administrator cannot access the NCM server console window because services in operating systems ca...

Page 24: ... that same day the new MBMs are not visible yet to NCM DSM MBMs must have at least one active set attached to them in order to be recognized and counted in the BCM inventory reports This can cause discrepancies between the number of physical MBMs and ports physically installed and available on the BCM and the MBMs and ports reported by NCM The BCM inventory is unable to differentiate between DSM16...

Page 25: ...h the Unified Manager on the BCM NCM can import existing IPSec branch office tunnels and can be used to modify and export IPSec branch office tunnels that had previously been imported from a BCM CR Q00998229 CR Q00998224 IPSec Remote User Account support NCM BCM IPSec Remote User Account Wizard visible only in the NCM node Services VPN IPSec Remote User Accounts is not supported This wizard does n...

Page 26: ...rt the Keep Alive Enabled field for the IPSec Branch Office Account and the Remote User Account This option must be configured through the Unified Manager on the BCM Executing Trim Archive wizard on File Management folder The Trim Archive wizard available under the File Management folder trims the number of archived folders for each device on which it is run The Trim Archive wizard runs correctly ...

Page 27: ... NCM Services Net IQ IP and then export the configuration to a BCM device the IP address field is left blank To properly export the field enter a range of IP addresses in NCM3 6 or configure the field in Unified Manager CR Q00842257 Extra holiday folders When you create a number of holiday folders under NCM Voice Mail Auto Attendant Holidays without changing the defaults on each new holiday entry ...

Page 28: ...lying a keycode in NCM you must reboot your system for the changes to take effect Exporting policy to BCM fails When you create a policy in NCM and then export it to a BCM device the export operation fails and the policy is not exported to the device You must add all new policies directly to the BCM device through Unified Manager CR Q00862240 ISDN field blank after import When you create an ISDN e...

Page 29: ...gurations When you import a BCM configuration for the first time increase the timeout to at least 600 the default is 60 in the Import from Network dialog box Increasing the timeout prevents the driver from timing out when the inventory process takes longer than the original timeout value When you import and export configurations to and from devices on the network NCM waits for a response from the ...

Page 30: ...network the progress bar behaves erratically and is inconsistent with the actual progress of the operation CR Q00681693 NCM potentially unreachable with dual NIC If the NCM server machine has multiple IP addresses it is advisable to include the command line argument host ip_address of NCM server and inform all NCM clients of the IP address Archive label not migrated from Oracle database When you m...

Page 31: ...ged on the physical device However the device representation in NCM still contains the old password within its connection parameters CR Q00531581 Log rotators after migration Log rotator settings are not migrated from NCM 2 0 to NCM 3 0 Instead default log rotator settings are created when the NCM 3 0 database is created originally Server messages incorrectly formatted in File Send When selecting ...

Page 32: ...f concurrent user sessions To avoid overloading NCM has a default limit of ten concurrent server operations at any time with a maximum of five operations per client request If you wish to change the number you can do so in the datastore ini file in the installation directory The semaphores can be modified by changing the maxConnections line in the datastore ini file on the server Semaphore count c...

Page 33: ...sions you open Send to TFTP using a remote server When you Send to TFTP using a remote server across a WAN a timeout message can appear even though the operation was successful To prevent the timeout message from displaying ensure that all Send to TFTP operations use a remote server on the LAN You also can place the files you want to send on your TFTP server and then perform an Archive From TFTP f...

Page 34: ...not reflected in import data until the next day Changes made to the Business Communications Manager are not reflected in the import data immediately You must schedule an import to take place after 3 00 a m the time that the line and set inventory takes place in order to update NCM Viewing syslog messages When you change the IP address for remote logging or change from remote to local logging you c...

Page 35: ...g in with one user ID second level support engineers can log in with another user ID and so on Note however that the audit log records information is based on user ID Therefore in this scenario you determine only the level of the engineer who performed a particular task you can not determine the identity of the particular engineer who performed a particular task If you change the settings on the s...

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