Media Application Server in the MCS 5100 solution
31
Music on Hold service
With the Music on Hold service, a user can receive a call, place the calling
party on hold, and play music until the call is retrieved. The purpose of
the music is to reassure the person on hold that the call has not been
disconnected or dropped.
To activate the service, the administrator must provision music audio files on
a Media Application Server.
Note: Nortel does not supply music audio files with this service.
Customers must provide their own music files and provision them on the
Media Application Server.
Music on Hold is enabled through the user’s service package. If a user has
Music on Hold enabled and puts a caller on hold (end-user hold, transfer
hold, or call park hold), then the caller on hold hears music. The music
that the caller hears is the music that is assigned to either the domain or
subdomain of the called party.
If a user does not have Music on Hold enabled through their service
package and places a call on hold, the person on hold does not hear music.
This is true even if music is assigned to the domain or subdomain of the
called party.
The MCS system detects if the subscriber is on an MCS Ad Hoc Audio
Conferencing or Meet Me Audio Conferencing call and does not play Music
on Hold music files.
Media Application Server in the MCS 5100 solution
The Media Application Server product is targeted for the enterprise MCS
5100 solution. Multiple servers can be used to scale the services and offer
high degree of availability.
For the MCS 5100 solution, the Media Application Server network location
is shown in
Figure 1 "Media Application Server in the MCS 5100 network"
(page 32)
.
Nortel Media Application Server
Media Application Server Planning and Engineering
NN42020-201
01.04
Standard
4.0
27 July 2007
Copyright © 2007, Nortel Networks
.
