Nortel MCC 3100, User Manual

Page 1: ...Nortel Mobile Communication 3100 Series Portfolio Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Title page ...

Page 2: ......

Page 3: ...rver 1000 Release 5 0 and Multimedia Communication Server 5100 Release 4 0 This document includes a statement to install the application on the memory device September 2007 Standard 01 02 This document is upissued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5 0 and Multimedia Communication Server 5100 Release 4 0 This document inclu...

Page 4: ...Revision history 4 ...

Page 5: ...talling the MCC 3100 for Windows Mobile software from your mobile device 30 Uninstalling the MCC 3100 for Windows Mobile software from your PC 31 Determining the software version 31 Basic setup and use 33 Starting MCC 3100 for Windows Mobile 33 How to enter your configuration settings 35 Automated setup 35 Power management enhancements for Voice over WLAN 36 Using the Wireless Fidelity Standby fea...

Page 6: ... Basic dialpad 45 Launching the dialpad 45 Returning to the MCC 3100 for Windows Mobile 46 Exiting the MCC 3100 for Windows Mobile 47 MCC 3100 for Windows Mobile functionality 49 Home screen functions 49 Adding a display name WiFi SIP only 50 Managing your voice mail 51 Listening to messages 52 Checking for missed calls 53 Enabling Do Not Disturb 53 Enabling Call Forward WiFi only 54 Logging on a ...

Page 7: ...essions screen functions 72 Audio session indicators 74 Managing active audio sessions 75 SMS view screen functions 76 Read a message 77 Compose an SMS view screen new message 78 Reply to a message 80 Delete messages 80 Call a user 80 Call Log screen functions 81 Call Log indicators 83 Accessing the Call Log 84 Filtering calls 85 Sorting calls 86 Calling from the Call Log 86 Sending a message from...

Page 8: ...ual setup 97 Line settings 97 Proxy settings 99 Firewall settings 100 Audio settings 101 Advance settings 103 Dialing Plan settings 107 Phone security settings 108 Configuring CDMA or GSM features on your phone 111 VPN connections 117 Adding a VPN profile 117 Editing a VPN profile 121 Deleting a VPN profile 122 Call sessions for mobile devices 123 Acronyms 125 Index 127 ...

Page 9: ...nge of telephony and messaging features which extend enterprise Private Branch Exchange PBX functionality to mobile handheld devices Figure 1 MCC 3100 for Windows Mobile Home screen Displays status information such as signal strength MWI and settings for sound and time New voice mail message indicator Missed Call Indicator Do Not Disturb blocks incoming WiFi and Call Forward forwards all incoming ...

Page 10: ...on Your administrator preconfigures the MCC 3100 for Windows Mobile settings in files that you can download to your mobile device Contact your administrator for available features emergency service dialing For more information see Place an emergency call on page 62 text messaging supports Short Message Service SMS messaging on the cellular network and Instant Messaging IM on the WiFi network MCS 5...

Page 11: ...1 Today screen icons displays Home Dialpad audio sessions and SMS screen icons when the MCC 3100 for Windows Mobile application is active Virtual Private Network VPN establishes a VPN tunnel for secure WiFi access to your enterprise network For more information see Appendix C VPN connections on page 117 The MCC 3100 for Windows Mobile supports the following call features Do Not Disturb DND blocks ...

Page 12: ...de only Table 1 on page 12 shows MCC 3100 for Windows Mobile supported call features Table 1 MCC 3100 for Windows Mobile features Part 1 of 2 Call feature Cell network WiFi network VPN tunnels No Yes Text messaging Yes Short Message Service SMS Yes Instant Messaging IM MCS 5100 only Message Waiting Indicator Yes displays number of new messages Yes displays Yes for any new messages Missed Call Indi...

Page 13: ...his functionality is hard coded and cannot be changed Voice Activity Detection Comfort Noise Generation VAD CNG VAD CNG prevents RTP packets from being sent during periods of silence Acoustic Echo Suppression AES Firewall support for pinhole keep alive messages and Simple Traversal of Universal Dialing Plan STUN Supports security features inherent to the device For further information see your dev...

Page 14: ...de WiFi and CDMA network connectivity for WiFi CDMA mode WiFi and GSM network connectivity for WiFi GSM mode Any type of wireless access point located in the enterprise at home or in a public hot spot Nortel Communication Server programmed with a SIP account for each WiFi user Supported platforms Table 2 shows supported hardware operating systems and network connections Table 2 Supported platforms...

Page 15: ...ocal carriers can sell the same devices under different names IMPORTANT You must use handsfree operation or a headset to make or receive WiFi calls on all supported mobile devices except HTC TnTN Table 2 Supported platforms Part 2 of 2 Dual mode device OEM Operating system ...

Page 16: ...Introduction 16 ...

Page 17: ...evice and the PC If you do not synchronize the devices the installation fails because the product license is not configured for the current date and time Although this section describes how to use Microsoft ActiveSync to install the MCC 3100 for Windows Mobile software you can also use infrared or Bluetooth wireless technology Installing the MCC 3100 for Windows Mobile software Prior to installati...

Page 18: ...ears See Figure 3 on page 18 Figure 3 License agreement window 7 If you agree with the terms of the License Agreement select the appropriate button and click Next The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears 8 Click Next 9 The Customer Information dialog box appears See Figure 4 on page 19 ...

Page 19: ...Software installation 19 Figure 4 Customer information 10 Enter your User Name and Company Name 11 Click Next Choose a folder to install the files on your PC See Figure 5 on page 20 ...

Page 20: ...Software installation 20 Figure 5 Choose Destination Location window 12 Click Next The Ready to Install the Program window opens See Figure 6 on page 20 Figure 6 Ready to Install the Program window ...

Page 21: ...igure 10 on page 22 Figure 8 Pending Application Install window The installation program scans the mobile device to determine if it has sufficient capacity to host the MCC 3100 for Windows Mobile If the device has sufficient capacity the application installs automatically and you can skip to step 16 on page 22 If the device has insufficient capacity the Select Destination Media dialog appears See ...

Page 22: ...hen go to step 16 to restart the installation process To install the application on the external flash card select Storage Card as the destination media then click OK The Application Downloading Complete dialog box appears See Figure 10 on page 22 Figure 10 Application download complete 16 Click OK IMPORTANT For recovery call processing speed and reliability do not install the software on an expan...

Page 23: ...page 23 Figure 11 Installation location 19 Select the location where you want to install and run the MCC 3100 for Windows Mobile Device or Storage Card 20 Tap Install The application installs in the location you select 21 Tap OK to restart the device 22 On the mobile device tap the WiFi icon on the status bar The WiFi Connectivity bubble appears 23 Tap Turn Off Wi Fi then tap Turn On Wi Fi 24 Inst...

Page 24: ...e key from your system administrator then use the following steps to install the license key 1 Copy the license key file license txt to a folder on your computer 2 Use a USB cable to connect the mobile device to your computer 3 Start Microsoft ActiveSync 4 Click Explore 5 Click on My Windows Mobile Based Device in the explorer window 6 Navigate to the My Documents folder 7 To copy the license key ...

Page 25: ...s and data IMPORTANT When the MCC 3100 client application launches for the first time it requires a connection to the Internet to validate the license information Thus you must establish a connection to the Internet before the MCC 3100 client application launches You can establish this connection by means of one of the following USB ActiveSync to a PC with an Internet connection WiFi connection wi...

Page 26: ... to stop the MCC 3100 for Windows Mobile software 3 Copy MCC3100 WM VPN exe to a folder on your computer 4 Use a USB cable to connect the mobile device to your computer 5 Start Microsoft ActiveSync 6 Double click MCC3100 WM VPN exe 7 Click Run The Choose Setup Language window appears See Figure 2 on page 18 Figure 12 Choose Setup Language window IMPORTANT In general you can upgrade between version...

Page 27: ... window 9 If you agree with the terms of the License Agreement select the appropriate button and click Next The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears 10 Click Next The InstallShield Wizard for Nortel Mobile Communication Client window to modify repair or remove the program appears See Figure 14 on page 28 ...

Page 28: ...stallation 28 Figure 14 Modify repair or remove the program window 11 Select Modify or Repair then click Next The Maintenance Complete window appears See Figure 15 on page 28 Figure 15 Maintenance Complete window ...

Page 29: ...o check your mobile device screen to see if additional steps are required to complete the installation 15 Press Yes to start the software installation 16 If the mobile device contains a storage card select an installation location for the MCC 3100 for Windows Mobile See Figure 17 on page 29 Figure 17 Installation location 17 Select the location where you want to install and run the MCC 3100 for Wi...

Page 30: ...r mobile device This procedure describes how to remove the MCC 3100 for Windows Mobile software from your mobile device Before you uninstall the MCC 3100 for Windows Mobile software ensure you install that Microsoft ActiveSync and connect the mobile device and the PC with a Universal Serial Bus USB cable 1 Tap Tools Exit to stop the MCC 3100 for Windows Mobile software 2 Tap Start Settings 3 Tap t...

Page 31: ...hat Microsoft ActiveSync and connect the mobile device and the PC with a Universal Serial Bus USB cable 1 On your PC select Start Settings Control Panel Add or Remove Programs 2 Select Nortel Mobile Communication Client 3100 3 Select Change Remove Follow the prompts to remove the MCC 3100 for Windows Mobile software from your PC Determining the software version To check the software version of the...

Page 32: ...Software installation 32 ...

Page 33: ...en lock on page 40 Setting the call alert mode and phone volume on page 41 Screen access on page 43 Screen views on page 43 Basic dialpad on page 45 Exiting the MCC 3100 for Windows Mobile on page 47 Starting MCC 3100 for Windows Mobile Select the Nortel MCC 3100 icon on the Programs screen to start the MCC 3100 for Windows Mobile Before you start the MCC 3100 for Windows Mobile install the licens...

Page 34: ...ion about how to enter configuration settings see How to enter your configuration settings on page 35 IMPORTANT Startup time and ongoing performance of the MCC 3100 for Windows Mobile depends on available system resources IMPORTANT If you restart the mobile device while the dual mode version of the MCC 3100 for Windows Mobile runs the MCC 3100 for Windows Mobile application relaunches automaticall...

Page 35: ...nfigure your mobile device with MCC 3100 for Windows Mobile 1 Download the MCC 3100 for Windows Mobile software from the location specified in the automated e mail 2 Install the MCC 3100 for Windows Mobile software See Installing the MCC 3100 for Windows Mobile software on page 17 3 Copy your license key from the automated e mail to your computer 4 Install your license key See Installing the licen...

Page 36: ...er but you cannot receive calls or messages Using the Wireless Fidelity Standby feature Use the Wireless Fidelity WiFi Standby feature in the MCC 3100 for Windows Mobile to keep the device active and available but continue to save power This feature places the device in standby mode when you switch it off In standby mode the range of the WiFi radio is still functional so you can receive calls The ...

Page 37: ...Nortel MCC3100 icon The MCC 3100 for Windows Mobile starts 10 On the Home screen select Tools Settings The MCC 3100 for Windows Mobile configuration screen appears 11 Tap the Advanced tab 12 Select the Enable WiFi Standby check box The mobile device enters standby mode when you press the power button to switch it off or if the activity timer expires 13 Select Turn Off if Unregistered for check box...

Page 38: ...bile device is outside the WiFi range longer than the timeout period you specify you cannot receive calls and messages While your mobile device is off the following actions occurs The backlight is off The device power state is standby The wireless Local Area Network LAN power save mode is Best Battery To resume normal operation turn on your mobile device press the Power button or receive a call or...

Page 39: ...ilable networks and select a dialout network for outgoing calls and messages either WiFi or cellular automatic the MCC 3100 for Windows Mobile automatically logs on to the available networks and selects a dialout network for outgoing calls and messages either WiFi default or cellular Selecting a roaming mode Select Tools Automatic Roaming or Manual Roaming The MCC 3100 for Windows Mobile switches ...

Page 40: ...er input such as hanging up while engaged in a call The screen lock does not disable keys and buttons on the device You can turn the screen lock on manually from any screen or program the screen lock to turn on automatically whenever you are engaged in a call Enabling the screen lock manually To turn the screen lock on select Tools Lock Screen For more information see Appendix A Manual setup on pa...

Page 41: ...p OK The screen lock turns on automatically whenever you engage in an incoming or an outgoing call To turn the screen lock off tap and hold the Lock button for approximately half a second Setting the call alert mode and phone volume Use the MCC 3100 for Windows Mobile built in volume controls for the following settings To select the call alert mode ring vibrate or off To set the phone ringer volum...

Page 42: ...e Volume icon 2 Select the applicable check box to set the call alert mode ringer on off or vibrate mode 3 Use the slider to adjust the phone ringer and speaker volume as shown in Figure 19 Figure 19 Volume adjustment IMPORTANT Users are advised to select use headsets which are designed to reduce excessive sound pressure levels or acoustical shocks Users should check that their headsets do meet th...

Page 43: ...or Windows Mobile navigation bar Figure 20 Figure 20 Navigation bar Figure 21 Today screen Screen views The MCC 3100 for Windows Mobile displays in a different manner depending on your device type and how the touchscreen is configured Rectangular touchscreen in portrait and landscape mode If your device supports a rectangle touchscreen that rotates the MCC 3100 for Windows Mobile displays in portr...

Page 44: ...h screens in portrait and landscape modes Figure 22 Touchscreens Square touchscreen in portrait mode If your device supports a square touchscreen Figure 23 on page 45 the MCC 3100 for Windows Mobile always displays in portrait mode Portrait mode Landscape mode ...

Page 45: ...ialpad If the MCC 3100 for Windows Mobile is currently open on the mobile device close it then launch the native dialer IMPORTANT You can also use the MCC 3100 for Windows Mobile dialpad to place an emergency call The number must be recognized as an emergency number for example 911 The system automatically switches to the native Windows Mobile dialer The system administrator programs the list of v...

Page 46: ...lace calls on the cellular network Returning to the MCC 3100 for Windows Mobile If the native dialer is currently open on the mobile device close it then use the following procedure to return to the MCC 3100 for Windows Mobile 1 From the native dialer press and hold the MCC 3100 button The MCC 3100 button displays 2 Press the MCC 3100 button The native Windows Mobile dialer stops and the view swit...

Page 47: ...owing software maintenance tasks Upgrading the MCC 3100 for Windows Mobile software on page 26 Uninstalling the MCC 3100 for Windows Mobile software from your mobile device on page 30 To exit the MCC 3100 for Windows Mobile application select Tools Exit The MCC 3100 for Windows Mobile application stops To restart the MCC 3100 for Windows Mobile see Starting MCC 3100 for Windows Mobile on page 33 ...

Page 48: ...Basic setup and use 48 ...

Page 49: ...l on page 51 Call dialpad screen functions on page 56 Audio Sessions screen functions on page 72 SMS view screen functions on page 76 Call Log screen functions on page 81 Contact list Address book on page 88 Home screen functions The Home screen displays information relevant to your account which includes the number of voice mail messages you have and whether you have missed any calls You can also...

Page 50: ...ge 51 Listening to messages on page 52 Checking for missed calls on page 53 Enabling Do Not Disturb on page 53 Enabling Call Forward WiFi only on page 54 Logging on a network manually on page 55 Logging off a network on page 55 Adding a display name WiFi SIP only While you are engaged in a call the person you are speaking to sees your display name Session Initiation Protocol SIP name on their ...

Page 51: ...board to enter your display name Your display name appears to other users while you are engaged in a call on the Wireless Fidelity WiFi network Managing your voice mail The MCC 3100 for Windows Mobile interface allows you to quickly check if you have any new messages and to access your mailbox to listen to them You can check the number of voice mail messages you have in your WiFi and cellular netw...

Page 52: ...gation bar tap the Home icon The Home screen appears 2 Check the New Messages section to determine the status of your mailboxes 3 If you have new messages tap the WiFi or Cell new messages indicator The MCC 3100 for Windows Mobile calls your WiFi or cellular voice mail system After the call connects you can access your mailbox and listen to your messages Table 4 Voice mail message waiting indicato...

Page 53: ...icon 2 Tap Missed Calls The Call Log screen appears You can review return and delete your missed calls For more information see Call Log screen functions on page 81 The Missed Calls indicator reduces by one whenever you review return or delete a missed call from the Call Log screen Enabling Do Not Disturb When you enable Do Not Disturb DND all incoming WiFi and cellular calls forward to your alter...

Page 54: ...ample your home number Dial your enterprise phone number to ensure the call redirects to your home number If the call does not forward to your home number contact your administrator CS 1000 operating parameters On the MCC 3100 for Windows Mobile CFW does not prevent the cellular interface from extending the cellular leg of the call if CS 1000 is configured to present each call on both the cellular...

Page 55: ...ell Network flag button 3 Select Login 4 If a VPN tunnel is required WiFi only you are prompted with the following a On the VPN Connection dialog tap Yes b On the VPN Control Panel select a VPN Profile Tap Connect c Enter your extended authentication ID and password if prompted 5 Tap OK If the tunnel connects successfully the VPN connection icon changes from unlocked to locked When the flag button...

Page 56: ...twork For information about your network status see Table 5 on page 57 Call dialpad screen functions Use the Call Dialpad screen to place outgoing calls mute the microphone redial the last number dialed set up a conference place calls on hold and initiate a call transfer Figure 26 on page 50 shows the Call dialpad screen Figure 26 Call dialpad screen ...

Page 57: ...pear on the dialpad display Back key Press the Back key to delete mistakes Network keys Use the network keys to select either a WiFi or a Cellular network connection Talk key Use the Talk key to initiate a call and perform other functions such as redial last number dialed End key Use the End key to terminate a call Enterprise key Use the Enterprise key to place a WiFi or cellular call on hold to i...

Page 58: ...ialout network Use this network to place all of your outgoing calls Before you can switch between the WiFi and cellular networks you must configure the MCC 3100 for Windows Mobile to operate in manual roaming mode and you must be logged in to both networks For more information see the following sections Selecting a roaming mode on page 39 Logging on a network manually on page 55 1 On the navigatio...

Page 59: ... M Indicates a manual connection to the wireless network See Figure 27 on page 59 If you select WiFi mode outbound calls use WiFi however you can receive incoming calls from Cellular or WiFi networks Cellular M Indicates a manual connection to the cellular network See Figure 28 on page 59 If you select Cellular mode outbound calls use Cell however you can receive incoming calls from Cellular or Wi...

Page 60: ...l dialpad screen appears If the WiFi network is available which means you can log on and the signal strength is sufficient the MCC 3100 for Windows Mobile connects to the WiFi network and WiFi A appears in the dialpad display This indicates that the wireless network is your current dialout network and is used for all outgoing calls See Figure 30 on page 60 Figure 30 Wireless network automatic conn...

Page 61: ...y select one of the following option buttons to change networks Wifi Cellular You can switch networks only if the MCC 3100 for Windows Mobile is set to operate in manual roaming mode For more information see Selecting a roaming mode on page 39 2 On the navigation bar tap the Call Dialpad icon The Call dialpad screen appears Table 7 Network connection status Button lamp Status WiFi A Indicates an a...

Page 62: ...so place an outgoing call to an entry in your Contact list For more information see Calling a contact on the Contact List on page 90 Place an emergency call When you dial an emergency number such as 911 while you are connected to the cellular network the system switches from the MCC 3100 for Windows Mobile to the basic dialpad or native phone and places the call to the dispatch centre For more inf...

Page 63: ...ile for WiFi calls Your administrator configures all Public Switched Telephone Network PSTN numbers to include a plus These numbers are valid both locally and internationally and are valid on the cellular network and private CS 1000 and MCS 5100 Enterprise voice networks When you use Nortel Communication Servers the Prefix option is handled by the network in WiFi mode similar to the way it is hand...

Page 64: ... number For example 1234567 2 Tap and hold Talk The Prefix Options screen appears 3 Select the Add PBX Dial out Prefix check box WiFi only 4 Select an Option Prefix from the list 5 Tap Call For cellular calls the system inserts the Optional Prefix and calls the number for example 613 1234567 For WiFi calls the system inserts the PBX Prefix followed by the Optional Prefix and calls the number for e...

Page 65: ...Prefix or an Optional Prefix If you receive a call or an SMS message on the WiFi network and reply to it from the cellular network an edit box appears Use it to amend the original SIP address before you place the call on the PSTN For more information see SMS view screen functions on page 76 Call Log screen functions on page 81 You cannot insert a Prefix from the Call log or SMS view Receiving a ca...

Page 66: ...act List on page 89 For WiFi calls The caller ID name displays if the incoming SIP message includes a friendly name See Figure 34 The caller SIP address displays if the incoming SIP message does not include a friendly name or if the call control service does not support optional SIP messaging 1 Press the Send key or tap Talk to accept the call The dialpad display provides the following information...

Page 67: ...alls or one cellular call and multiple WiFi calls Code Division Multiple Access CDMA devices can support multiple simultaneous incoming WiFi calls but only one cellular call GSM and CDMA devices cannot support multiple simultaneous incoming cellular calls For more information see Appendix D Call sessions for mobile devices on page 123 If you receive two or more incoming calls simultaneously the ca...

Page 68: ...ct all of your incoming calls Call Waiting If you receive a call while you are already engaged in a call you hear a tone and the Incoming Call dialog appears If you press the Send key or tap Talk to accept the new call the current call is automatically placed on hold Call Waiting is available if you engage in a WiFi of GSM cellular call If you engage in a CDMA cellular call the call forwards to vo...

Page 69: ... Figure 36 Call Status Calling Ending a call You can terminate a WiFi or Cellular call using the MCC 3100 for Windows Mobile While a call is in progress press the End key or tap End You can also end a call on the Audio Sessions screen For more information see Audio Sessions screen functions on page 72 Muting the microphone You can mute the microphone using the MCC 3100 for Windows Mobile Tap the M...

Page 70: ...you can place one cell call and multiple WiFi calls on hold or multiple WiFi calls on hold When a cell call is on hold you can receive another cell call For more information see Appendix D Call sessions for mobile devices on page 123 Tap the Hold button A dial tone returns and Call on Hold message appears on the dialpad display See Figure 37 on page 70 Figure 37 Call Status Call on Hold The caller...

Page 71: ...You can use the MCC 3100 for Windows Mobile to set up multiparty ad hoc conferences with other users Conference calls are supported on devices registered with Multimedia Communication Server 5100 MCS 5100 Conference calls are not supported on devices registered with Communication Server 1000 CS 1000 Before you can set up a conference your administrator must program the Conference ID 1 While you ar...

Page 72: ...38 Call Status conference You can receive SMS text messages alerting you of conference events depending on the system capabilities Continue adding parties to the conference in this manner until you reach the participant limit of your call control service To add additional parties to an active conference from the Audio Sessions screen select Join Conference from the audio sessions menu Audio Sessio...

Page 73: ...100 for Windows Mobile functionality 73 Figure 39 Audio sessions screen The Call dialpad screen supports the following functions Audio session indicators on page 74 Managing active audio sessions on page 75 ...

Page 74: ...hows the Audio sessions screen indicators Table 8 Audio sessions indicators Part 1 of 2 Indicator Icon Description Call status Green arrow outgoing call Blue arrow incoming call Red arrow missed call Session status Call on hold or Remote party call on hold In call Call terminated ...

Page 75: ...A wireless mode automatic roaming WiFi M wireless mode manual roaming Cellular A cellular mode automatic roaming Cellular M cellular mode automatic roaming No Service no available network Call state Call State changes mid call Caller ID Caller number or name Table 8 Audio sessions indicators Part 2 of 2 Indicator Icon Description name number ...

Page 76: ...nce This menu item is available only when there is an active conference on the MCC 3100 for Windows Mobile For more information see Setting up a conference call WiFi only on page 71 Put Session on Hold places the call session on hold changing its status from In Call to On Hold Make Session Active resumes a held call session changing its status from On Hold to In Call Terminate Session ends the cal...

Page 77: ... a user Read a message Your mobile device uses the following methods to alert you to new messages The device beeps The new message icon displays in the Windows Mobile status bar The notification pop up window displays in the application area See Figure 41 on page 78 Inbox Highlight to view message details Message text Command bar Bold text indicates the message is unread Sender name or username ...

Page 78: ...ages are listed in the Inbox of the SMS View screen Highlight a message to view the sender number and the message text at the bottom of the application panel See Figure 40 on page 77 Compose an SMS view screen new message Use the following procedure to compose a new message 1 On the navigator bar tap the SMS View icon 2 On the command bar select Compose The Compose screen appears ...

Page 79: ...ode selection on page 39 4 Enter a mobile phone number or SIP username in the To field 5 Type your message in the SMS box Limit the message to 160 characters maximum some networks require shorter messages than 160 characters 6 Press the Send key The Sent folder stores a copy of the message You receive a delivery notification message indicating success or failure if your administrator enables SMS N...

Page 80: ...ndicating success or failure if your administrator enables SMS Notification in the configuration settings Delete messages The SMS application can store up to 50 incoming messages and 25 sent messages If you exceed this limit the system automatically deletes the oldest entry from the appropriate folder Inbox or Sent Use the following procedure to manually delete messages 1 On the navigation bar tap...

Page 81: ...f you place the call from the cellular network but the message originated in the WiFi network an edit box appears Use it to amend the original SIP address before you place the call on the PSTN The Call Dialpad screen appears as the MCC 3100 for Windows Mobile dials the number The status of the call appears in the dialpad display See Figure 43 Figure 43 Call status calling Call Log screen functions...

Page 82: ...on page 83 Accessing the Call Log on page 84 Filtering calls on page 85 Sorting calls on page 86 Calling from the Call Log on page 86 Sending a message from the Call Log on page 86 Clearing the Call Log on page 87 Setting the size of the Call Log on page 88 Call status Media type Call duration Caller ID Call start Network type used for the call ...

Page 83: ...tor Icon Description Call status Green arrow outgoing call Blue arrow incoming call Red arrow missed call Media type Audio lists only audio calls Network type WiFi A wireless mode automatic roaming WiFi M wireless mode manual roaming Cellular A cellular mode automatic roaming Cellular M cellular mode automatic roaming No Service no available network ...

Page 84: ... and missed calls 1 On the navigation tool bar tap the Call Log icon The Call Log screen appears Figure 45 Call Log screen Caller ID Caller number or name Call Start Date and time that the call started Session duration Duration of call Table 9 Call Log indicators Part 2 of 2 Indicator Icon Description name number date time HH MM SS ...

Page 85: ...turn or delete a missed call from the Call Log screen Filtering calls Filter options control which calls display in the Call Log The following filter options are available All Calls default Incoming Calls Missed Calls Outgoing Calls To filter calls select a filter option from the Filter list The Call Log displays calls for the filter option you select See Figure 46 Figure 46 Filter calls ...

Page 86: ...wing procedure to call someone from the Call Log 1 On the navigation bar tap the Call log icon The Call Log screen appears 2 Do one of the following actions to initiate a call Tap and hold a Call Log entry then select Call This Person Select a Call Log entry and then tap the mobile device call key If the call originated on cellular network and you return the call from the WiFi network the Prefix O...

Page 87: ... some networks require less than 160 character messages 6 Tap the Send button A copy of the message is stored in the Sent folder You receive a delivery notification message indicating success or failure if your administrator enables SMS Notification in the configuration settings If you send a message on the WiFi network you must enter a valid SIP username for a user in your domain Clearing the Cal...

Page 88: ...tion completes tap the OK button in the upper right portion of the screen Contact list Address book The MCC 3100 for Windows Mobile Contact List is integrated with the Windows Mobile Address Book The Contact List supports the following functions Accessing the Contact List on page 88 Adding a contact to the Contact List on page 89 Calling a contact on the Contact List on page 90 Accessing the Conta...

Page 89: ...icon The Contacts List screen appears 2 Select New Contact The Edit Contact screen appears Figure 47 Edit Contact screen 3 Enter the contact personal information including the name and telephone number To facilitate outbound dialing and caller name display the following numbers are required Home telephone The contact home based telephone number on the PSTN Mobile telephone The contact mobile phone...

Page 90: ...ll with one hand when dialing the contact work home or cellular number 1 Connect to the cellular or WiFi network For more information see Logging on a network manually on page 55 A cellular network connection is required for calls to home work and mobile numbers A WiFi network connection is required for calls to SIP usernames on the WiFi network See Adding a contact to the Contact List on page 89 ...

Page 91: ... functionality 91 Figure 48 Contacts List screen 4 Scroll through the list and tap one of the following options Dial Mobile with Nortel MCC3100 Dial Home with Nortel MCC3100 Dial Work with Nortel MCC3100 See Figure 49 on page 92 ...

Page 92: ...CC 3100 for Windows Mobile functionality 92 Figure 49 Menu list The Call Dialpad screen appears and the MCC 3100 for Windows Mobile dials the number The status of the call appears in the dialpad display ...

Page 93: ...e one VPN profile at home and another at the office For information about how to manage your VPN profiles see VPN connections on page 117 After you define your VPN profile on the MCC 3100 for Windows Mobile you can use them to establish a VPN connection When you log in to the WiFi network select a profile and complete the connection IMPORTANT The MCC 3100 for Windows Mobile supports only one activ...

Page 94: ...s 5 Select a VPN profile from the list 6 Tap Connect 7 Enter your extended authentication ID and password if prompted 8 Tap OK The VPN connection icon on the VPN Control Panel changes from unlocked to locked to indicate that the tunnel is connected Establishing a VPN connection manually You can set up a manual VPN connection from the MCC 3100 for Windows Mobile 1 Select Tools VPN The VPN Control P...

Page 95: ...VPN connection Use the following procedure to disconnect the active VPN connection 1 Select Tools VPN The VPN Control Panel appears 2 Tap Disconnect The active VPN connection disconnects The VPN connection icon on the VPN Control Panel changes from locked to unlocked ...

Page 96: ...Virtual Private Network connection management 96 ...

Page 97: ...om the call control server The following settings are available Line settings on page 97 Proxy settings on page 99 Firewall settings on page 100 Audio settings on page 101 Advance settings on page 103 Dialing Plan settings on page 107 Phone security settings on page 108 Line settings Use this procedure to configure Line 1 on the MCC 3100 for Windows Mobile 1 On your mobile device select Start Prog...

Page 98: ...n ID Display Name The name that other users see on their devices if supported when you engage in a call or SIP message session SMS Line Type Always Private Line Label The label that appears on the WiFi line button in the Call Dialpad screen The label is restricted to a maximum of three alphanumeric characters The default label is P1 Authentication ID Your SIP authentication username for example jo...

Page 99: ...gs whenever a call forwards to the number you specify Call Forward To The phone number SIP URI or voice mailbox to which WiFi calls forward To ensure that you have entered a valid telephone number or SIP URI perform the following test 1 Enable the Call Forwarding feature 2 From another device call the address for this line your phone or extension number 3 If the call forwards the feature is config...

Page 100: ...100 for Windows Mobile adds an followed by the domain name to SIP usernames that you enter Primary ECS Server The IP address of the primary Enterprise Communication Server Use one of the following formats IP address DNS A record or DNS SRV record Examples IP address 192 168 1 10 DNS A record sip firsthand com DNS SRV record _sip _tcp sipquest com Primary ECS Port The UDP port number the primary En...

Page 101: ...od set the Pinhole Timer to a value between 10 seconds and 3 minutes to keep the firewall port open If you select None as the Discovery Method and you clear Enable WiFi Standby in the Advanced settings set the Pinhole Timer to a value between 30 seconds and 3 minutes This maintains a permanent WiFi connection which is necessary if you want to make and receive WiFi calls at any time Whenever possib...

Page 102: ...0 devices echo suppression automatically enables when you use the system speaker and automatically disables when you use the ear piece You cannot change this operation nor can you enable or disable the Echo Suppression parameter On all other devices you can enable and disable the Echo Suppression parameter if the MCC 3100 for Windows Mobile does not engage in a call When you enable Echo Suppressio...

Page 103: ...r WiFi calls This option enables by default Only VAD is supported with G 729 In Band DTMF If you select In Band DTMF DTMF tones generate with in band signalling If you do not select In Band DTMF DTMF tones generate with out of band signalling using specialized RTP headers RFC 2833 This option disables by default Available Codec s Use the Up and Down buttons to assign priority settings to the avail...

Page 104: ...routing SBR defined on the Nortel PBX Users must ensure that the MCC 3100 for Windows Mobile application is configured properly Tools Settings Line 1 tab Address must be a number to which the SPS can route Tools Settings Advanced SBR Prefix provides the SIP Phone context Reg Expires secs The login timeout between SIP registrations The default is 3600 seconds 1 hour Call Log Size lines The size of ...

Page 105: ...bile application not the device itself SMS Notification If you select Yes the system returns a success or failure notification message for every SMS or IM that the user sends If you select No the user does not receive notification messages Conference ID The conference ID that matches the ad hoc conference name on the call control server IP Address The IP address of the Mobile Console obtained by D...

Page 106: ...le alpha to digit mapping This enables by default when you install the MCC 3100 for Windows Mobile on any device that does not support the Call Dialpad When you enable alpha to digit mapping the mapped keys function as numeric keys For example if 0 is mapped to A the A key always functions as the 0 key Disable alpha to digit mapping to restore alphabetic functionality SIP Voice Mail Enter the SIP ...

Page 107: ...ght touch and audio are off and the range of the WiFi radio reduces but the system remains active and the MCC 3100 for Windows Mobile can continue to receive calls and messages If you clear this check box the mobile device power downs when it is switches off and the MCC 3100 for Windows Mobile cannot receive calls and messages Turn Off if WiFi Unregistered for If you select Enable WiFi Standby you...

Page 108: ...ix in order to route the call to a PBX For example if you dial 3257023 and then select a PBX Prefix 9 the ultimate number is 9 325 7023 The PBX removes the 9 and before the call forwards to a destination outside the WiFi network PSTN Optional Prefix If you place a call on either the cellular or WiFi network select an Optional Prefix to insert in the number you dial Typical Optional Prefixes includ...

Page 109: ...k or unlock your device To lock your device enter the PIN after you register with the GSM network Change the PIN Type the old password in the Enter PIN field Select the Lock button to lock the device You must lock the device you can change the PIN Type the new password 4 to 8 numeric digits in the Enter new PIN field Re enter the new password in the Confirm New PIN field Select the Change button t...

Page 110: ...Manual setup 110 ...

Page 111: ...rvices than the services listed in Table 16 on page 112 and Table 17 on page 113 For more information see your mobile device guide 1 Select Tools Cellular Services The Cellular Service Configuration screen appears Tap the tabs located at the bottom of the screen to access the configuration panels 2 To update the CDMA or GSM cellular services settings perform the following actions a Select the Serv...

Page 112: ... the mobile device is registered If you select Home Network you are restricted to the network where the mobile device is registered Supplemental fees are charged for roaming services TTY Mode If you select Full Mode you can attach a Teletype TTY device to the mobile device and communicate with other TTY users A device with TTY support is able to translate typed characters to voice Voice can also b...

Page 113: ...Table 17 GSM phone service configuration fields Part 1 of 3 Field name Description Call Barring Use the settings on this screen to block certain categories of incoming or outgoing calls on the mobile device The options to block incoming cellular calls are as follows Off All calls When roaming Off The options to block outgoing cellular calls are as follows Off All calls International International ...

Page 114: ...rd cellular phone calls only if No answer Select the check box enter the number and select the time the system waits before forwarding calls between 5 and 30 seconds Forward cellular phone calls only if Unavailable Select the check box and enter the number Forward cellular phone calls only if Busy Select the check box and enter the number Call Waiting If you select Notify Me the default while a ca...

Page 115: ...ess Enter the phone number of the SMS text message service center required by SIM card Fixed Dialing The Fixed Dial Number FDN mode if supported by your Subscriber Identity Module SIM card allows restriction of outgoing calls to a limited set of phone numbers Table 17 GSM phone service configuration fields Part 3 of 3 Field name Description ...

Page 116: ...Configuring CDMA or GSM features on your phone 116 ...

Page 117: ... The VPN Control Panel appears 2 Tap Create Profile The New Profile dialog appears 3 Enter the new VPN profile name 4 Tap OK 5 Tap the Gateway tab and configure the following fields Gateway type Destination Enable Perfect Forward Secrecy PFC For more information see Table 18 Table 18 Gateway fields Part 1 of 2 Field name Description Gateway Type Select the type of VPN gateway that your enterprise ...

Page 118: ...rward Secrecy PFS Select this check box to enable Perfect Forward Secrecy PFS You must use the same PFS setting on both ends of the connection Table 19 Authentication fields Part 1 of 2 Field name Description Authentication Select a VPN authentication method The options are as follows PSK Pre shared Key regular PKI Public Key Infrastructure certificate PSK Extended Auth Pre shared Key extended PKI...

Page 119: ...sword Group Authentication ID Enter the ID for group authentication Group Authentication Password Enter the password for group authentication Extended Authentication ID Type Select the ID type for extended authentication Extended Authentication ID Enter the ID for extended authentication Extended Authentication Password Enter the password for extended authentication You can leave the ID and passwo...

Page 120: ...l fields Field name Description Use Default IKE Proposal Select the check box to use the default IKE proposal or clear the check box to configure a customized IKE proposal If the check box is cleared you can modify the following fields IKE Group IKE Cipher IKE Hash IKE PRF IKE Lifetime Automatic rekey Select the check box to perform an automatic rekey when the IKE lifetime expires ...

Page 121: ...nel appears 2 From the Profiles list select a profile 3 Tap Edit Profile 4 Edit the profile 5 Tap Save Profile to save your changes Table 21 IPSec Proposal fields Field name Description Use Default IPSec Proposal Select the check box to use the default IKE proposal or clear it to configure a customized IKE proposal If it is cleared you can modify the following fields IPSec Group IPSec Cipher IPSec...

Page 122: ...2 Deleting a VPN profile Use the following procedure to delete a VPN profile 1 Tap Tools VPN The VPN Control Panel appears 2 Select a profile from the Profiles list 3 Tap Delete Profile 4 Tap Yes to confirm the deletion ...

Page 123: ...he maximum number of call sessions supported on a CDMA mobile device Table 23 on page 123 shows the maximum number of call sessions supported on a GSM mobile device Table 22 CDMA device maximum number of call sessions Call type by network Maximum number of call sessions Cell only 1 WiFi only 6 maximum Cell WiFi mix Mix not possible Table 23 GSM device maximum number of call sessions Call type by n...

Page 124: ...Call sessions for mobile devices 124 ...

Page 125: ...S Communication Server DND Do Not Disturb DNS Domain Naming Service DSCP Differentiated Services Code Point DTMF Dual Tone Multi Frequency EF Expedited Forwarding FQDN Fully Qualified Domain Name GSM Global System for Mobile Communications LAN Local Area Network MCS Multimedia Communication Server MCC Mobile Communication Client PFS Perfect Forward Secrecy PBX Private Branch Exchange PSTN Public S...

Page 126: ...MS Short Message Service STUN Simple Traversal of Universal Dialing Plan UDP Uniform Dialing Plan URI Universal Resource Identifier URL Universal Resource Locator VAD Voice Activity Detection VPN Virtual Private Network WLAN Wireless Local Area Network WiFi Wireless Fidelity Table 24 Acronyms Acronym Full Name ...

Page 127: ... Authentication Gateway 118 Automatic rekey IKE Proposal 120 IPSec Proposal 121 B Back key 57 Basic setup 33 Bluetooth 14 Built in volume controls 41 C Call alert mode 41 Call Forward 12 Call Forward all calls 125 Call Forward enabling 54 Call Hold 11 Call log 64 Calling 86 Clearing 87 sending a message 86 setting the size 88 Call log fuctions 81 Call log indicator audio 83 caller name 84 Caller n...

Page 128: ... 11 125 Do Not Disturb enabling 53 Domain Naming Service DNS 125 Dual Tone Multi Frequency DTMF 13 125 E Editing a VPN profile 121 Enable Perfect Forward Secrecy 118 Gateway 118 VPN 118 Enable screen lock 40 Enable screen lock automatically 41 End key 57 Ending a call 69 Entering configuration settings 35 Enterprise key 57 Establish a VPN connection 94 Exiting the Mobile Console 47 Expedited Forwa...

Page 129: ... GSM Call Barring 113 Call Forwarding 114 Call Waiting 114 Caller ID 114 GSM cellular service 111 H Headsets 42 Home screen functions 49 HP iPAQ hw69xx 14 HTC Apache 14 HTC TyTN 14 HTC Universal 14 I IKE Proposal Autotmatic rekey 120 Use Default IKE Proposal 120 Incoming calls Cellular 66 WiFi 66 Instant Messages IM 76 IPSec Proposal Automatic rekey 121 Use Default IPSec Proposal 121 J Join Confer...

Page 130: ... Branch Exchange PBX 125 Public Switched Telephone Network PSTN 125 R Real Time Transport Protocol 126 Real Time Transport Protocol RTP 13 Receiving calls 65 Redialing the last number redialed 69 Requirements 14 S Screen access 43 Screen functions 56 Screen lock 10 40 Screen View modes 10 Screen views 43 Selecting a network roaming mode 39 Selecting networks in manual mode 58 Session Active 76 Ses...

Page 131: ...roposal IKE Proposal 120 Use Default IPSec Proposal IPSec Proposal 121 User setup 33 V Virtual Private Network VPN 11 126 Voice Activity Detection VAD 13 126 Voice Mail GSM 115 Voice mail No voice mail 52 Unknown 52 Voice mail message waiting 52 Voice mail message waiting indicators 52 VPN connection discoonecting 95 Manual 94 VPN profile Add 117 Delete 122 Edit 121 VPN profiles 117 W Wide Area Ne...

Page 132: ...Index 132 ...

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Page 134: ...IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number NN42030 100 Document Release Standard 01 04 Dat...