1-294 Trouble locating and clearing procedures (continued)
297-8021-544 Standard 14.02 May 2001
Returning a card or assembly in Canada
(continued)
Returning a card or assembly in Canada
At your Current Location
1
Put the card or assembly that you return into a protective bag for electrostatic
discharge (ESD).
2
Complete one return label (form 24-115) for each card or assembly that you
return.
Ensure that you include the following information:
•
return authorization number from customer service
•
NT product engineering code (PEC)
•
serial number
•
release number
•
BCS software release used at the time of replacement
•
if necessary, include peripheral module (PM) software load name
•
description of the failure and action taken for repairs
•
the code that describes the fault
•
name of your company
•
office identifier code
•
your name
•
site name
3
Call the following number for help to complete the return label:
•
days: 416-454-2808, or 1-800-668-5511
•
evenings: 416-457-9555
4
Attach one copy of the return label for each item you return.
5
Keep the other copies of the label for your records.
6
Pack the card or assembly in a Northern Telecom shipping carton. Seal the
carton.
If you
Do
need help to complete the return
label
step 3
do not need help to complete the
return label
step 4
If a Northern Telecom carton
Do
is available
step 8
is not available
step 7
