Trouble locating and clearing procedures (continued) 1-301
DMS-100 Family NA100 Trouble Locating and Clearing Procedures Volume 2 of 2 LET0015 and up
Returning a card or assembly in Japan
(continued)
Returning a card or assembly in Japan
At your current location:
1
Put the card or assembly that you return into a protective bag for electrostatic
discharge (ESD).
2
Complete one return label (form 24-115) for each card or assembly that you
return.
Ensure that you include the following information:
•
return authorization number from customer service
•
NT product engineering code (PEC)
•
serial number
•
release number
•
BCS software release used at the time of replacement
•
if necessary, include peripheral module (PM) software load name
•
description of the failure and action taken for repairs
•
the code that describes the fault
•
name of your company
•
office identifier code
•
your name
•
site name
3
Call the number 03-5696-0302 for help to complete the return label.
4
Attach one copy of the return label.
5
Keep the other copies of the label for your records.
6
Pack the card or assembly in a Northern Telecom shipping carton. Seal the
carton.
7
Use any acceptable carton. Ensure that
•
packing paper encloses each card or assembly
•
bubble pack or foam surrounds each card or assembly
•
the carton secures each card or assembly to prevent movement of the
contents during shipment
8
Address the carton to:
Northern Telecom Japan Inc.Attn: Mr. Y. Harada,c/o Fuji Logitec Inc.3-5-1
Rinkai-cho 3FEdogawa-ku, Tokyo
Tel: 03-3877-2816/7; Fax: 03-3877-2818
9
Return the carton to Northern Telecom.
If a Northern Telecom carton
Do
is available
step 8
is not available
step 7
