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Description
553-2691-100 Standard 8.00 August 1996
To answer the call, press the MSG IN-CALLS key. You can now take a
message or release as required.
If the caller wants to leave a message, take down the required information,
then pass it on to the called party. Press the MSG INDIC key to notify the
called party that they have a message waiting.
Press the RLS key to release the call. You rejoin the ACD queue when the
Message Center call is released.
When a Message Center call comes in and the called DN displays, the MSG
INDIC lamp at the operator’s telephone reflects the status of the called
telephone’s Message Waiting lamp as follows. If Audible Message Waiting
(AMW) is equipped in place of the lamp, interrupted dial tone indicates the
called party’s status.
— Steadily lit: If the operator’s MSG INDIC lamp is steadily lit, the
Message Waiting Indication at the called telephone is inactive.
— Fast flashing (60 ipm): If the operator’s MSG INDIC lamp is fast
flashing, then the Message Waiting Indication at the called telephone is
active.
— Slow flashing (30 ipm): If the operator’s MSG INDIC lamp is slow
flashing, the Message Waiting lamp at the called telephone is disabled or
not equipped. This state does not occur if the Message Waiting
Indication is by interrupted dial tone.
Telephone Message Center
The telephone’s Message Center has one or more display telephones sharing
a DN designated as the Message Center DN. An incoming call to the Message
Center is presented to all Message Center telephones at once. The first
operator to press the flashing MC DN key is connected to the call. If all
operators are busy, incoming message calls get the treatment as specified.
When you press the flashing MC DN key, you are immediately connected to
the caller. The display shows the originating DN (or trunk route and member
number) and terminating DN. If CPND is equipped, the names are displayed.
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