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Chapter 1 Getting started
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How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best source of support for Nortel products is the Nortel Support Web site:
http://www.nortel.com/support
This site enables customers to:
•
download software and related tools
•
download technical documents, release notes, and product bulletins
•
sign up for automatic notification of new software and documentation
•
search the Support Web site and Nortel Knowledge Base
•
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you have a Nortel support contract and cannot find the information you require on the
Nortel Support Web site, you can get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7865).
Outside North America, go to the Web site below and look up the phone number that applies
in your region:
http://www.nortel.com/callus
When you speak to the phone agent, you can reference an Express Routing Code (ERC) to more
quickly route your call to the appropriate support specialist. To locate the ERC for your product or
service, go to:
http://www.nortel.com/erc
italic text
Indicates book titles
plain Courier
text
Indicates command syntax and system output, for example, prompts
and system messages.
Example:
Set Trap Monitor Filters
FEATURE
HOLD
RELEASE
Indicates that you press the button with the coordinating icon on
whichever set you are using.
Summary of Contents for SRG50
Page 1: ...Part No N0060720 03 December 2007 Survivable Remote Gateway 50 Configuration Guide...
Page 4: ...4 Task List N0060720 N0060720 Glossary 107 Index 109...
Page 8: ...8 Contents N0060720...
Page 26: ...26 Chapter 1 Getting started N0060720 N0060720...
Page 50: ...50 Chapter 3 CS 1000 considerations N0060720 N0060720 Figure 6 S1000 IP Terminal Details panel...
Page 62: ...62 Chapter 4 CS 2000 considerations N0060720 N0060720...
Page 100: ...100 Chapter 8 Troubleshooting N0060720...
Page 106: ...106 Telephone features in normal and local mode N0060720...