Chapter 8 Troubleshooting
99
Survivable Remote Gateway 50 Configuration Guide
firmware, the system automatically allows the telephone to reregister with the
main office. If the correct firmware cannot be applied, for example because the
SRG50 has not been upgraded with the new firmware, the telephone is redirected
back to the main office.
b
Gatekeeper failure (CS 1000 only)
If an IP telephone fails to establish communication with the gatekeeper when it
tries to register to the main office, the telephone remains registered to the SRG50
and stays in local mode.
Troubleshoot the problem by checking the settings made when implementing the
“CS 1000 information for the SRG50” on page 43
and
“Configuring fallback” on
page 83
. If you make changes, manually redirect the telephones (
“Manually
redirecting IP telephones”
, below).
Manually redirecting IP telephones
To manually redirect an IP telephone to the main office
1
Access the
Telephony
>
Sets
>
Active
Sets >
IP Terminal Details
in the SRG50 Element
Manager interface.
2
Click on the telephone listing that you want to redirect to normal mode.
3
Click the
Status
tab to view the
Status
field. If Status displays
Up,
the conversion was
successful.
a
If the IP terminal does not register correctly with the main office, refer back to the IP
Terminal Status tab,
Status
field and review the message to determine where the problem
occurred. Refer to
“IP terminal details” on page 96
.
b
If the conversion occurred correctly, perform basic telephony tests to ensure that the
telephones are working as expected:
— Make and receive calls.
— Check feature access.
— Check voice mail access
Refer to the feature guides for the main office application for specific information
about making calls and using features.
Summary of Contents for SRG50
Page 1: ...Part No N0060720 03 December 2007 Survivable Remote Gateway 50 Configuration Guide...
Page 4: ...4 Task List N0060720 N0060720 Glossary 107 Index 109...
Page 8: ...8 Contents N0060720...
Page 26: ...26 Chapter 1 Getting started N0060720 N0060720...
Page 50: ...50 Chapter 3 CS 1000 considerations N0060720 N0060720 Figure 6 S1000 IP Terminal Details panel...
Page 62: ...62 Chapter 4 CS 2000 considerations N0060720 N0060720...
Page 100: ...100 Chapter 8 Troubleshooting N0060720...
Page 106: ...106 Telephone features in normal and local mode N0060720...
