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WARRANTY:
TEN YEAR LIMITED WARRANTY ON BURN CHAMBER & WATER JACKET
THE OWNER OF THE NORTHERN STOKER FURNACE MUST REGISTER THE FURNACE WITH THE DEALER AND MANUFACTURER TO
RECEIVE WARRANTY COVERAGE AS OUTLINED HERE.
ALL WARRANTY CLAIMS WILL BE ASSESSED BY THE DEALER. FINAL DECISION WILL BE DETERMINED BY THE MANUFACTURER.
YEAR #1
– 100% COVERAGE IF THERE IS A LEAK IN THE STOVE – INTERNAL OR EXTERNAL – STOVE WILL BE REPLACED.
WARRANTY ON LEAKS EXCLUDES FITTINGS AND CONNECTIONS.
PERCENTAGE COVERED BY WARRANTY AFTER YEAR #1
YEAR #2 – 80 %, YEAR #3 – 70%, YEAR #4 - 60%, YEAR #5 – 50%, YEAR #6 – 40%,
YEAR #7 – 30%, YEAR #8 – 20%, YEAR #9 – 10%
AFTER THE DAY OF THE TENTH ANNIVERSARY OF THE INITIAL PURCHASE
THE MANUFACTURER PROVIDES NO WARRANTY,
FULL CUSTOMER SERVICE WILL BE PROVIDED TO SERVE THE CUSTOMER WITH ANY MAINTENANCE REQUIRED AT THE
CUSTOMERS COST.
QUOTES FOR ALL SERVICE WORK WILL BE PROVIDED & AGREED ON BEFORE ANY WORK STARTS.
WARRANTY IS TO THE ORIGINAL OWNER ONLY UNLESS RESOLD BY A NORTHERN STOKER DEALER – WARRANTY WILL BE
DETERMINED AT TIME OF RESALE.
WARRANTY WILL NOT COVER:
DAMAGE DUE TO FREEZING OR OVERHEATING (OVER BOILING).
NEGLIGENCE, SUCH AS ABUSE & ASH CORROSION, THE FURNACE MUST BE THOROUGHLY CLEANED THROUGHOUT THE
HEATING SEASON AND AT THE END OF THE HEATING SEASON.
DAMAGE DUE TO USE OF NON-APPROVED FUELS.
DAMAGE DUE TO CIRCULATOR PUMP NOT FUNCTIONING DUE TO POWER FAILURE.
DAMAGES INCURRED TO PROPERTY BY DISTRIBUTORS, DEALERS AND SUB-TRADES.
DAMAGE CAUSED BY CORROSIVE WATER.
WATER TREATMENT PURCHASED FROM A NORTHERN STOKER DEALER MUST BE ADDED TO HELP WITH CORROSION &
LUBRICATION OF PUMPS.
SERVICE CALLS FOR MATTERS THAT ARE NOT COVERED BY THIS WARRANTY WILL BE CHARGED AS A SERVICE CALL BY THE
DEALER.
ALL LOADING & UNLOADING IS AT THE COST OF THE CUSTOMER.
ONE YEAR WARRANTY ON ALL PARTS OTHER THAN THE BURN CHAMBER & WATER JACKET. PURCHASED PARTS SUCH AS
ELECTRICAL, FANS, PUMPS, SOLENOIDS, AND STAINLESS CHIMNEY ARE COVERED BY MANUFACTURER’S WARRANTY
THROUGH YOUR NORTHERN STOKER DEALER. GRATING & AUGERS ARE COVERED BY A ONE (1) YEAR 100% WARRANTY BY
NORTHERN STOKER FOR MANUFACTURED DEFECTS. WARPING OF THE GRATE FROM HEAT IS NORMAL AND EXPECTED
AND IS NOT COVERED BY THE WARRANTY. WEAR PARTS SUCH AS, LOADING DOORS, AUGER CLEAN OUT DOORS, LOWER
BLOWER DOOR, LATCHES AND LOCKS ARE COVERED BY A ONE YEAR WARRANTY. DOOR ROPE AND DAMPER SPRINGS ARE
CONSIDERED CONSUMABLE PRODUCTS AND ARE NOT COVERED BY WARRANTY.
IT IS RECOMMENDED THAT THE OWNER OF THE NORTHERN STOKER HAVE AN ANNUAL WATER TEST COMPLETED.
IF THERE IS A WARRANTY CLAIM, THE DISTRIBUTOR/DEALER AND OR THE MANUFACTURER CAN REQUEST A WATER TEST OF THE
NORTHERN STOKER FURNACE WATER. IF DENIED ACCESS TO A WATER TEST FOR WARRANTY PURPOSES THE
DEALER/DISTRIBUTOR AND OR THE MANUFACTURER HAVE THE OPTION TO VOID THE WARRANTY AND NOT EXTEND
COVERAGE.
Warranty
A SERVICE CONTRACT PURCHASED FROM YOUR DEALER IS RECOMMENDED TO KEEP YOUR FURNACE MAINTAINED FOR
LONGER LIFE & PROPER OPERATION.
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