P0908433 01
Flash Installation Guide
Introduction
Flash provides Voice Mail, Automatic Call Distribution (ACD) or both.
Flash Voice Mail is a fully automated receptionist service that offers call
routing and message taking services. Flash ACD offers call distribution
features that ensure callers are routed with the shortest possible delay. This
document is intended for an installer of the Flash system and describes how
the system should be installed and prepared for operation.
Models
There are three different Flash systems. The model number represents the
number of voice channels enabled at the factory.
Important
: You must use a four channel expanded Flash system to run both
Flash Voice Mail and Flash ACD. Flash ACD is not available if you have a
Flash Voice Mail Light system.
For more information about Flash hardware, refer to the
Flash Maintenance
Manual
.
Ports versus channels
The Flash module is connected to the Norstar Key Service Unit (KSU)
through the station ports. Each station port is capable of having either
two
voice or a voice and data conversation simultaneously. The two voice
channels are referred to as the B1 and B2 channels. This provides Flash with
the capability of handling two calls simultaneously on the port.
Type of
Flash
system
Model
Number
Number of
Voice
Channels
Number
of
Station
Ports
Number
of
Mailboxes
Minutes
of
Message
Storage
Voice
Mail Light
2
2
1
12
90
Basic
2
2
1
24
90
Expanded
4
4
2
48
180
Summary of Contents for Flash Basic 2
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