Troubleshooting Page 171 of 220
Meridian Companion Installation and Maintenance Guide
Troubleshooting
When evaluating malfunctions, it might be useful to refer to “Normal LED
behavior upon installation” on page 59.
General troubleshooting procedures
To carry out general troubleshooting procedures, use the following table.
These procedures are most effective if you perform them in sequence.
Main task
Steps to follow
1. Diagnose the trouble.
Ask the users for information about
• the type of problem they have experienced (placing or
receiving calls, dropped calls or noise, or to problems with
a feature)
• how frequently the problems have occurred
• where the problems have occurred
• how many portables are affected
2. Check how a feature is
being used.
A problem may have been reported because of a
misunderstanding about how a feature works. Confirm that
the person who reported the problem understands the
intended use and operation of all features in question.
3. Check that you can access
host switch features from
the Meridian Companion
system.
To verify if the access lines have been programmed correctly,
try the host switch features on two or more portables.
4. Check for programming
errors.
Check that the programming recorded in
Meridian Companion
Programming and Provisioning Record
is correct for the
intended operation of the system. See the specific procedures
for troubleshooting problems in this chapter.
5. Check wiring and hardware
connections.
Check the wiring and hardware connections. Check for open
circuits through the secondary protectors for applications with
exposed wiring. See procedures in “Troubleshooting cards” on
page 173.
Summary of Contents for Meridian 1 PC Console Interface Unit
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Page 10: ...Page x of x 553 3601 200 Standard 7 00 November 1998 ...
Page 78: ...Page 68 of 220 Installing the hardware 553 3601 200 Standard 7 00 November 1998 ...
Page 82: ...Page 72 of 220 System initialization 553 3601 200 Standard 7 00 November 1998 ...
Page 108: ...Page 98 of 220 Activating wireless communications 553 3601 200 Standard 7 00 November 1998 ...
Page 128: ...Page 118 of 220 Programming user options 553 3601 200 Standard 7 00 November 1998 ...
Page 204: ...Page 194 of 220 Troubleshooting 553 3601 200 Standard 7 00 November 1998 ...
Page 230: ...Page 220 of 220 Index 553 3601 200 Standard 7 00 November 1998 ...
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