Troubleshooting Page 181 of 220
Meridian Companion Installation and Maintenance Guide
Table 41 : Troubleshooting portable telephones
Problem
Cause
Solution
•
no link, phone icon
does not go off
hook
•
“connection failed”
message displays
•
batteries are defective, not
charged, or not installed
•
portable is out of range of all
working Base Stations
•
portable telephone is not
registered
•
all Base Stations are busy
•
wrong system is selected
•
replace, charge, or install
batteries
•
ask technical support for
assistance
•
repeat registration process for
the portable telephone
•
retry call or move to another
cell
•
link is established,
but there is no dial
tone
•
telephones are MADN, and the
other telephone is off-hook
•
Meridian 1 programming
problem: WTN is enabled but
not configured
•
make sure other telephone is
not off-hook
•
ask technical support to check
that the Meridian 1 system is
correctly programmed
•
link is established,
but there is an
overflow tone
•
WTN module from the
Companion side is disabled or
defective or failed
•
Meridian 1 TN or card is
disabled, defective, or has
failed
•
ask technical support for
assistance in correcting the
Companion or Meridian 1
problem
•
voice quality is
poor
•
there is a portable telephone or
system problem
•
try another portable telephone;
if the problem still exists, it is
related to the system (poor
coverage) and should be
reported to technical support;
otherwise, the portable
telephone is defective and
should be replaced
•
calls are
frequently
dropped
Summary of Contents for Meridian 1 PC Console Interface Unit
Page 2: ......
Page 10: ...Page x of x 553 3601 200 Standard 7 00 November 1998 ...
Page 78: ...Page 68 of 220 Installing the hardware 553 3601 200 Standard 7 00 November 1998 ...
Page 82: ...Page 72 of 220 System initialization 553 3601 200 Standard 7 00 November 1998 ...
Page 108: ...Page 98 of 220 Activating wireless communications 553 3601 200 Standard 7 00 November 1998 ...
Page 128: ...Page 118 of 220 Programming user options 553 3601 200 Standard 7 00 November 1998 ...
Page 204: ...Page 194 of 220 Troubleshooting 553 3601 200 Standard 7 00 November 1998 ...
Page 230: ...Page 220 of 220 Index 553 3601 200 Standard 7 00 November 1998 ...
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