When you are a member of a group (Hunt group or iACD), your account phone is programmed to ring when a choice is made from an
automated attendant or when the hunt group number is dialed. You may be required to log in to the hunt group to receive calls. Your
telephone will be programmed with a Hunt Group or ACD Key. You will also see Softkeys related to group functionality.
HUNT GROUPS
LOG IN/OUT
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or
Dial
4357 (HELP)
or
315-671-6262
to speak to a Northland Training Representative
ACD or Hunt Group
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Press the ACD / HUNT GROUP Key.
This will show you the groups you are a member
of and whether you are logged in or out of the
group. (See below).
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Press the MY STATE Softkey to change your state if
you use “States” or reason codes. (See the iACD
Agent User Manual for more information).
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Press the MORE Softkey to see additional Softkey
commands, such as MENU and HISTORY.
My State
More
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Scroll to the applicable group and press the LOGIN Softkey to log in.
When you are logged in to a group, the Softkey will read LOGOUT.
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Your current “State” is displayed at the top.
Press the MY STATE Softkey if you use “States” or reason codes to
change your state as part of an ACD Group. (see the ACD Agent User
Manual for more information).
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Press the MORE Softkey to see the following additional group options.
DETAIL: Displays calls average wait time, number of callers waiting, how
many members are logged in and your log in status. (See below).
MEMBER: Displays the members of the group and their log in status.
(See below).
ACD/HUNT GROUP SCREEN
State
MY STATE SCREEN
DETAIL SCREEN
MEMBER SCREEN
IMPORTANT
IF YOU ARE A MEMBER OF AN iACD GROUP, REFER TO THE iACD AGENT USER MANUAL AT
