Chapter 14 - Service and Maintenance Functions
961/962 Operations and Reference Manual, Rev. A
Page 14-19
Returning a system
for service
Getting an RMA number
Before returning a 961/962 to Northstar for repair, you must
contact either your dealer or Northstar for instructions and a
Returned Materials Authorization (RMA) number.
Northstar
will not accept shipments without a proper RMA number.
If you
purchased your system through a dealer, call your dealer for
The display screen dims—either slightly or
more—after power has been on for a
certain time.
•
Auto-dimming mode may have been
implemented, which occurs when no keys
have been pressed for an hour or more.
When this occurs, the display screen dims
to about half its maximum brightness
(based on its current brightness).
Auto-dimming helps maintain the integrity of
the display and reduce power consumption
when power is on for many hours at a time.
Press any key to restore the previous
brightness level.
•
The system may be running too hot based
on its current environment. In this case, the
display screen dims only about a notch or
so, which is normal.
The display screen dims and also displays
the error message
UNIT TOO HOT,
BACKLIGHTING DIMMED
.
•
There are two covered external fans at the
back of the control head. When one (or
both) of these fans needs servicing, the
backlighting dims substantially to reduce
the overall temperature. These fans are
dealer-serviceable; call your Northstar
dealer.
The 961/962 isn’t receiving satellites.
•
Check the coax cable and the connectors.
•
Check that the antenna has a clear view of
the sky.
The 961/962 isn’t reading differential
signals.
•
Wait 30 minutes (after start-up of new
system).
•
Check for proper ground.
•
Check the coax cable and the connectors.
Table 13: Service checklist (continued)
Problem
Possible solutions
Summary of Contents for 961
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Page 92: ...Chapter 3 Using the Controls Page 3 34 961 962 Operations and Reference Manual Rev A ...
Page 160: ...Chapter 6 Creating Waypoints Page 6 18 961 962 Operations and Reference Manual Rev A ...
Page 176: ...Chapter 7 Creating Avoidance Points Page 7 16 961 962 Operations and Reference Manual Rev A ...
Page 202: ...Chapter 8 Creating Routes Page 8 26 961 962 Operations and Reference Manual Rev A ...
Page 380: ...Glossary Page G 8 961 962 Operations and Reference Manual Rev A ...