Novatel Bell U998 Turbo Stick, Getting Started Manual

Page 1: ...Getting started guide Turbo Stick Novatel Wireless U998 ...

Page 2: ... for use with this Turbo Stick Getting started 2 System requirements 3 Inserting your Bell SIM card 4 Preparing your computer for installation 5 Installing Mobile Connect for Windows 6 Initial Program Setup 8 Using your Turbo Stick 10 Installing Mobile Connect for Macintosh 11 Hardware overview 12 Inserting and removing your Turbo Stick from your computer 13 Unblocking a SIM card 14 Troubleshootin...

Page 3: ... with a Mobile Internet plan If you don t have an account or a Mobile Internet plan speak with a Bell account representative to get set up An active Bell SIM card Your Mobile Directory Number MDN or phone number _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Getting started 2 ...

Page 4: ...r Professional SP 1 3 Windows Vista SP1 32 64 bit with 500 MHz Intel CPU or Windows 7 32 64 bit with 1 GHz Intel CPU Card slot 1 USB 1 1 or 2 0 port COM ports 2 free COM ports I O Resources 1 IRQ 4096 bytes of I O space Memory 128MB XP 512MB Vista or 1GB 7 Disk space 50MB To install and operate your Turbo Stick ensure your computer has the following system resources windows Macintosh System Requir...

Page 5: ...w as described below Remove the cover by sliding it away from the USB connector Insert the SIM card into the SIM card slot as shown noting the location of the corner notch on the card Push the SIM card completely into the slot do not force it the card should slide in firmly but easily Replace the cover securely Inserting your Bell SIM card 4 ...

Page 6: ...Connect or have it installed on the computer you must uninstall the current version and restart before inserting your new Turbo Stick 2 Windows Vista Users ensure that User Account Controls UAC is disabled check the Windows Vista help files for details on this feature found under Help and Support in the start menu 3 Ensure that computer security software antivirus and firewall programs are set to ...

Page 7: ...tion should automatically begin however you may be prompted to install Mobile Connect Select Install Run Mobile Connect If the auto install fails to start remove your Turbo Stick and use an alternate Internet connection to download and install the software from our website at bell ca mobileconnect before inserting your Turbo Stick or you can manually install the software from your Turbo Stick by 1...

Page 8: ...must read and accept the terms of the License Agreement The installation process may take several minutes to complete with no progress shown on the progress bar please be patient Select Finish to complete the installation 7 Once the installation is complete you may need to restart your computer If a restart is not required Mobile Connect will launch automatically If your computer restarts launch M...

Page 9: ...er for incompatible applications It is recommended that you check the box to automatically stop the incompatible applications before clicking Stop All and OK to continue Mobile Connect then allows you to import existing Wi Fi configurations click Yes to do this and continue ...

Page 10: ...try to connect Mobile Connect will check if your Turbo Stick and account have been activated on the Bell network Your Turbo Stick must be activated and in an area with network coverage to operate on the Bell Mobility data network To download the full Mobile Connect user manual or software updates please visit bell ca mobileconnect 9 ...

Page 11: ...ion A Connect Disconnect button Connect or disconnect from the network B Signal strength indicator Graphically illustrated network signal status C Status display Indicates the availability of the network and status of current network connection D Usage counters An overview of the data you have transmitted and received E Minimize button Minimize Mobile Connect to the System Tray F Roaming indicator...

Page 12: ...download the Mobile Connect software and user manual for Macintosh for the U998 Turbo Stick to your desktop Double click the MobileConnect dmg installation file to open the dmg file from your desktop Drag the Mobile Connect icon to a suitable location on your hard drive Open the installation guide and follow the instructions to install the software on your computer 11 ...

Page 13: ...idelines are recommended Do not apply adhesive labels to your Turbo Stick this may cause your Turbo Stick to overheat and may alter the performance of the antenna Do not force the SIM card into the SIM card slot The USB connector should plug easily into your computer s Type A USB port Forcing your Turbo Stick into a port may damage the connector Protect your Turbo Stick from liquids dust and exces...

Page 14: ...2 Your computer may beep 3 Start Mobile Connect from the desktop or from the AutoPlay prompt 4 Your Turbo Stick powers on when inserted To remove your Turbo Stick 1 Disconnect from the network and Exit or Quit Mobile Connect from the Tools menu 2 Carefully remove your Turbo Stick from the USB port 3 The computer may beep Using your Turbo Stick on another computer Your Turbo Stick can be used on mu...

Page 15: ... will see a warning message on your last attempt In the event that the card becomes blocked you have the ability to re enable the PIN mechanism by entering a Personal Unblocking Key PUK You will be prompted to enter a new PIN in combination with the PUK code to unblock and reset the PIN lock IMPORTANT You will have a limited number of attempts to enter the correct PUK code If you fail to enter the...

Page 16: ...e Green GPRS EDGE Flashing Solid GPRS EDGE service is available Connected to a network using GPRS EDGE Blue UMTS Flashing Solid UMTS service is available Connected to a network using UMTS Violet HSPA Flashing Solid HSPA service is available Connected to a network using HSPA Yellow HSPA Flashing Solid HSPA service is available Connected to a network using HSPA Red Error Solid Device error See the n...

Page 17: ...e network failed is displayed Service may not be available in your location Relocate the computer to a different area Coverage maps are available at bell ca coverage The network may be unavailable due to maintenance Try the connection again at a later time Your Turbo Stick may not be activated First remove your Turbo Stick uninstall the software and reinstall If this does not resolve the problem c...

Page 18: ...EVICE NOTE The Radio Frequency RF emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter unless specifically authorized by Novatel Wireless Technologies MODIFICATIONS Any changes or modication not expressly approved by Novatel Wireless Inc could void the user s authority to operate this equipment The FCC has granted an Equipment Authori...

Page 19: ... subscribe to a data plan you will be charged additional per kilobyte rates as set out in the plan for any data transport usage in excess of the data transport included in the monthly data plan fee Data roaming charges may also apply if you are transmitting data through your device on one of Bell Mobility s roaming partners networks Note to subscribers of Bell Mobility s Unlimited Mobile BrowserTM...